Kylee Rodriguez
San Diego,CA
Summary
Dynamic Patient Service Representative with a proven track record at Sharp and Children's MRI Center, excelling in patient safety and crisis intervention. Recognized for exceptional customer service and strong organizational skills, effectively managing high-volume operations while ensuring accurate documentation and seamless communication across multidisciplinary teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Sharp and Children's MRI Center
San Diego, USA
07.2021 - 08.2022
- Handled high-volume phone lines, facilitated patient check-in, and ensured accurate documentation to support operational efficiency
- Coordinated scheduling and rescheduling of inpatient/outpatient MRIs across multiple locations to optimize patient flow
- Delivered front-desk customer service and addressed discrepancies with technologists to enhance patient experience
- Assisted with patient transfers, medical record requests, and scan submission coordination
- Performed MRI safety screenings and maintained ongoing communication with nursing staff
Behavioral Health Assistant
Rady Children's Hospital
San Diego, USA
11.2019 - 05.2021
- Provided 1:1 and 2:1 safety monitoring to ensure well-being of children and adolescents
- Applied de-escalation techniques and promptly communicated patient needs to nurses
- Performed Q15-minute safety rounds and documented behavioral observations to track progress
- Supported ADLs, facilitated therapeutic groups, and organized structured daily schedules to promote routine
Mental Health Technician
Jackson House SD
San Diego, USA
11.2018 - 10.2019
- Monitored and supported diverse patients in inpatient setting to promote mental well-being and recovery
- Assisted with admissions, discharges, and ADLs while facilitating therapeutic groups to enhance patient engagement
- Conducted safety checks and documented patient rounds accurately to ensure compliance with care protocols
Mental Health Worker
Alvarado Parkway Institute
San Diego, USA
07.2016 - 09.2018
- Monitored patients and conducted safety rounds to maintain patient and unit safety
- Documented BIRP notes, admissions, discharges, and UA specimen collections to ensure accurate patient records
- Trained new hires on protocols and received 'I Care Spotlight Award' for delivering exceptional patient care
Education
Bachelor of Science - Nursing
Nightingale College
Ogden, UT01-2027
Associate Degree - Biology Allied Health
San Diego City College
San Diego, CA01.2023
High School Diploma - UC A-G Requirements Met
West High School
Bakersfield, CASkills
- EHR: Epic, KIPU, Evident Thrive
- Patient Safety & Crisis Intervention
- De-escalation & Behavioral Management
- Customer Service & Front Desk Operations
- Pediatric & Adolescent Behavioral Health
- Activities of Daily Living Support
- Group Therapy Facilitation
- Microsoft Office (Word, Excel, Outlook)
- Specimen Collection (UA)
- Strong Organizational & Communication Skills
Certification
- CPR Certified, Current
- ProCare – De-escalation & Management of Aggressive Behavior
- California Driver’s License
Timeline
Patient Service Representative
Sharp and Children's MRI Center
07.2021 - 08.2022
Behavioral Health Assistant
Rady Children's Hospital
11.2019 - 05.2021
Mental Health Technician
Jackson House SD
11.2018 - 10.2019
Mental Health Worker
Alvarado Parkway Institute
07.2016 - 09.2018
Bachelor of Science - Nursing
Nightingale College
Associate Degree - Biology Allied Health
San Diego City College
High School Diploma - UC A-G Requirements Met
West High School