Shanise Busby
Somerdale,NJ
Summary
Patient Access and Medical Office Professional with 5+ years of experience in hospital and outpatient healthcare settings. Skilled in patient registration, appointment scheduling, insurance verification, Epic EMR documentation, and HIPAA compliance. Known for providing compassionate, efficient front-desk support in fast-paced environments while supporting clinical workflow and patient care.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Virtua Hospital
07.2021 - Current
- Register and admit patients for hospital services using Epic EMR
- Verify patient demographics, insurance eligibility, and required authorizations
- Submit notices of admission and ensure accurate, timely documentation
- Serve as first point of contact in a high-volume hospital environment
- Maintain strict HIPAA compliance while providing compassionate patient support
- Collaborate with clinical teams to support efficient patient flow and care coordination
- Coordinated insurance verifications and pre-authorizations to ensure accurate billing processes.
Patient Service Representative/ Medical Assistant
Advocare South Jersey Pediatrics
05.2022 - 03.2025
- Managed front desk operations including patient check-in and check-out
- Verified insurance eligibility and updated EMR records
- Collected vital signs including temperature, weight, and blood pressure
- Prepared patient charts and supported daily clinical workflow
- Assisted providers during pediatric patient visits
Guest Service Associate
European Wax Center
10.2017 - 05.2022
- Managed appointment scheduling and multi-line phone systems
- Handled 50+ calls daily in a fast-paced environment
- Delivered consistent customer service while meeting weekly sales goals
- Trained new associates on company policies and customer service standards, fostering team development.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
Education
Associate of Science - Pre-Nursing
Camden County College
Blackwood, NJHigh School Diploma -
Plainfield High School
Plainfield, NJ06-2013
Skills
- Patient Registration, Check-In & Check-Out
- Appointment Scheduling & Phone Triage
- Epic EMR & Electronic Health Records (EHR)
- Insurance Verification, Eligibility & Authorizations
- Front Desk & Medical Office Operations
- HIPAA Compliance & Patient Privacy
- High-Volume, Fast-Paced Environments
- Patient Flow & Care Coordination
- Multiline Phones & Patient Communication
- Vitals Collection & Basic Clinical Support
Timeline
Patient Service Representative/ Medical Assistant
Advocare South Jersey Pediatrics
05.2022 - 03.2025
Patient Service Representative
Virtua Hospital
07.2021 - Current
Guest Service Associate
European Wax Center
10.2017 - 05.2022
Associate of Science - Pre-Nursing
Camden County College
High School Diploma -
Plainfield High School