JESSICA Bullock
PSR
Jacksboro,Tn
Summary
I m looking forward to starting a new journey an I think this is a great fit for me. I absolutely love connecting with people.
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Diligent Patient Service Representative with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Dollys Children's Hospital
Knoxville, TN
02.2024 - Current
- Managed patient scheduling to optimize appointment availability and reduce wait times.
- Facilitated patient intake processes, ensuring accurate data entry and documentation compliance.
- Responded to patient inquiries, providing information about services and addressing concerns effectively.
- Coordinated with healthcare providers to streamline communication for improved patient care delivery.
- Implemented process improvements that enhanced workflow efficiencies in patient service operations.
- Answering incoming fax daily and several incoming and outgoing calls daily also.
- Insurance Verification
Sales Cashier
Main St. Shell
La Follette, Tennessee
06.2019 - 08.2020
- Cashier, sales, customer service making sure customers was satisfied. Assisting customers with any issues that they may have.
- Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs.
- Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays.
- Engaged customers and built connections using positive, upbeat attitude.
Education
High School Diploma -
Stony fork
Caryville, Tennessee05-1995
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Appointment reminders
- Phone and email etiquette
- Patient check-in
- EMR
- Patient identity verification
- Medical coding
- Data entry
- Friendly and outgoing
- Call screening
- Money handling
- Patient registration
- Check-in coordination
- Phone etiquette
- Electronic health records
- Data entry proficiency
- Eligibility determination
- Appointment confirmation
- Clinical data entry
- Relationship building
- Healthcare industry
- Call screening
- Money handling
- Patient registration
- Check-in coordination
- Phone etiquette
- Electronic health records
- Data entry proficiency
- Eligibility determination
- Appointment confirmation
- Clinical data entry
- Relationship building
- Healthcare industry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Service Representative
Dollys Children's Hospital
02.2024 - Current
Sales Cashier
Main St. Shell
06.2019 - 08.2020
High School Diploma -
Stony fork