Farlandra Bradford
Summary
Organized Patient Service Representative with 9 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Team player, always willing to provide support and guidance to peers at all levels. Strong motivator, with excellent interpersonal, verbal, and written communication skills throughout all levels of the organization.
Overview
35
35
years of professional experience
Work History
Patient Service Representative
Quality of Life Health Services
12.2015 - 08.2024
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Handled customer service inquiries in person, via telephone and through email.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified patient insurance eligibility and entered patient information into system.
Receptionist
Terry's Metropolitan Mortuary
02.2013 - 03.2014
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
Front Office Receptionist
Talladega Health and Rehabilitation Center
01.2012 - 01.2013
- Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail or facsimile machine
- Assist families with arrangements, communicating all wishes with management to ensure smooth operations.
Tax Preparer (PRN)
Liberty Tax Services
01.2012 - 03.2012
- Compute taxes owed and overpaid, using adding machines and personal computers, and complete entries on forms, following tax form instructions and tax tables
- Prepare or assist in preparing simple-to-complex tax returns for individuals or small businesses, using all appropriate adjustments, deductions and credits to keep clients' taxes to a minimum
- Interview clients to obtain additional information concerning taxable income and deductible expenses and allowances, while reviewing financial records to determine forms needed to prepare tax returns.
Loan Processor
Metro Bank
01.2000 - 01.2010
- Evaluated debt to income ratios in the process of rejecting and accepting loan applications, while identifying potential issues on loan applications and calculating company risk
- Verified, compiled and typed application information for mortgage loans, reviewed residential loan application files to verify application data was complete and met establishment standards, including: Type and amount of mortgage, borrower assets, liabilities and length of employment
- Prepared official checks and coupon books, while organizing and auditing files.
Call Center Coordinator
New South Federal Savings Bank
01.1996 - 01.2000
Loan Processor
St. Clair Federal Savings Bank
01.1990 - 01.1996
- Evaluated debt to income ratios in the process of rejecting and accepting loan applications, while identifying potential issues on loan applications and calculating company risk
- Verified, compiled and typed application information for mortgage loans, reviewed residential loan application files to verify application data was complete and met establishment standards, including: Type and amount of mortgage, borrower assets, liabilities and length of employment
- Prepared official checks and coupon books, while organizing and auditing files.
Education
Health Sciences Associate Degree - Medical Billing & Coding -
Ultimate Medical Academy
03.2013
Medical Billing & Coding Diploma - undefined
Ultimate Medical Academy
01.2012
Skills
- Word Perfect
- FIS System
- Microsoft Word
- Excel
- Nextgen EHR
- EPIC EHR
- Reception Management
- Appointment Scheduling
- Insurance Verification
- Patient confidentiality
Medicalskills
- Anatomy & Physiology
- Government Payers
- Medicare & Medicaid
- TRICARE
- Elec. Medical Records
- Third-Party Payers
- Worker's Compensation
- Managed Care (HMO, PPO, and POS)
- Office Management
- Insurance Claim Processing
- MEDISOFT Proprietary Software
- Insurance Billing Procedures
- Data Entry
- Typing/Filing Documents
- Co-Payments and Deductibles
- Scheduling Appointments
- Answering Phones
- ICD-9-CM, HCPCS, CPT
- Introduction to ICD-10-CM
- Medical Terminology
- HIPAA
- UB-04
Medicalemployment
- Talladega Health and Rehabilitation Center, Talladega, AL, 2012, Present
- Terry's Metropolitan Mortuary, Talladega, AL, 2011, 2011, Front Office Receptionist
Typingspeed
50 words per minute with 10-key skills
Timeline
Patient Service Representative
Quality of Life Health Services
12.2015 - 08.2024
Receptionist
Terry's Metropolitan Mortuary
02.2013 - 03.2014
Front Office Receptionist
Talladega Health and Rehabilitation Center
01.2012 - 01.2013
Tax Preparer (PRN)
Liberty Tax Services
01.2012 - 03.2012
Loan Processor
Metro Bank
01.2000 - 01.2010
Call Center Coordinator
New South Federal Savings Bank
01.1996 - 01.2000
Loan Processor
St. Clair Federal Savings Bank
01.1990 - 01.1996
Health Sciences Associate Degree - Medical Billing & Coding -
Ultimate Medical Academy
Medical Billing & Coding Diploma - undefined
Ultimate Medical Academy
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