Tina A. Davis
Roxboro,NC
Summary
Highly analytical and adaptable professional with exceptional communication and teamwork skills. Proven ability to thrive in dynamic environments and quickly grasp new concepts. Committed to contributing to team success and continuously developing professional skills. Known for bringing a positive attitude, dedication to continuous learning, and a strong commitment to personal growth.
Overview
30
30
years of professional experience
Work History
Senior Customer Service Representative
Davis & Davis Construction, LLC
01.2023 - Current
- Excellent customer service
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Administrative/Accounting
Rose Manor Healthcare Center
04.2016 - 12.2022
- Switchboard/Daily email
- Payroll/HR
- Accounts Payables/Receivables
- Data Entry/Accounting/Administrative
- Resident’s fund/Daily deposit/Balance checkbook
- Budgeting/Vendors/Deadlines
- This company was bought out by another company, and they had their own employees
- Safeguarded company assets through diligent monitoring of internal controls and implementing risk mitigation strategies when required.
- Evaluated and improved processes, workflows and procedures to manage accounts and resolve issues.
- Supported internal and external audit processes by providing required documentation and addressing any discrepancies.
- Managed payroll processing for company employees, ensuring timely and accurate disbursements of salaries and benefits.
Sr. CSR/Loan officer/Collections
N.C. Piedmont Finance, Inc.
08.1994 - 04.2016
- Excellent customer service
- Prior Work from Home/Legal paperwork
- Daily collections/Helped customers in person/phone/email
- Daily deposit/Drop (Lg
- Sums of cash)/Payroll/Balance checkbook
- Run loan proceeds/Applications/Payments
- Approved and closed Loans
- Payroll/Accounts Payables-Daily email, stock, filing, faxing
- This company closed, and I had a job at Rose Manor Healthcare same week
- Implemented feedback surveys to gauge customer satisfaction levels, using data to drive continuous improvement initiatives.
- Consistently met or exceeded monthly performance metrics, including call quality scores and average handle times.
- Conducted regular performance evaluations for CSR team members, identifying areas of improvement and recommending targeted coaching plans.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
Education
Strayer University - Accounting
Strayer University
Washington, GA10.2024
Purdue University - Medical Coding and Billing
Purdue University
West Lafayette, IN02.2018
Person Senior High School - HS Diploma
Person Senior High School
Roxboro, NC06.1994
Skills
- Information Systems
- Data Management
- S&L Server
- Web Application Development
- DevOps
- Linux
- Data analysis
- Scheduling management
- Java
- JavaScript
- Git
- Oracle
- Software Engineering
- Development
- Quick books
- Word perfect
- Word processing
- Kronos payroll system
- SAP accounts payable
- LAN master finance system
- Windows
- Compartmentalization
- Computer proficiency skills
- Microsoft
- Product Management
- Technical skills
- Microsoft word
- Excel
- Spreadsheet
- PowerPoint
- Work Ethic Skills
- Communication
- Time-management
- Written & Verbal skills
- Self-motivation
- Self-management
- Listening skills
- Accountability
- Disciplined & Motivated
- Intuitive & Confidence skills
Timeline
Senior Customer Service Representative
Davis & Davis Construction, LLC
01.2023 - Current
Administrative/Accounting
Rose Manor Healthcare Center
04.2016 - 12.2022
Sr. CSR/Loan officer/Collections
N.C. Piedmont Finance, Inc.
08.1994 - 04.2016
Purdue University - Medical Coding and Billing
Purdue University
Person Senior High School - HS Diploma
Person Senior High School
Strayer University - Accounting
Strayer University
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