Jessie Madison-McLemore
Pleasant Grove,Alabama
Summary
Results-driven Assistant Program Director with a knack for managing multi-faceted projects with critical deadlines. Over 15 years of experience in project administration, project budgeting and employee management. Efficient, communicative and an excellent team player.
Client-centered professional polished in identifying potential disorders in clients and developing successful treatment plans and therapeutic processes. Accommodating and warm individual possessing strong observational skills and in-depth understanding of human behavior. Offering comprehensive background conducting psychological tests, interviewing patients and monitoring patient progress.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Waste Management
- Assisted customers with all phases of billing and services
- Assisted the Sale Department with commercial sales
- Trained all new Customer Service Representative
Bookkeeper & Front-end Manager
Jitney Jungle
- Supervised all cashiers
- Performed all aspects of bookkeeping.
Assistant Program Director of Residential Service
JBS Mental Health Authority
Birmingham, AL
01.2020 - Current
- Support the Program Director with the overall planning, coordination, and operation of the Mental Illness Residential Program
- Responsible for maintaining all programs in compliance with standards established by the State Department of Mental Health
- Administers appropriate personnel functions as directed by Program Director
- Acts as a liaison between the RP, other JBS programs and community resources/agencies including the State Department of Mental Health
- Assist the Psychiatrist in weekly Treatment Team.
- Collect and provide data regarding Bryce Hospital admissions and discharges JBS and to various mental health centers
- Coordinates patient departures with appropriate personnel and schedule CMHC appointment, as necessary
- Assist with ongoing program development and staff training for the RP
- Oversee/manage compliance with the Agency’s credential requirements for the RP staff
- Oversee/manage compliance with the Agency’s Performance Improvement requirements for the RP.
- Boosted staff morale and productivity by fostering a supportive work environment and providing clear communication channels.
- Supported the Program Director in overseeing daily operations, ensuring timely completion of tasks and meeting project deadlines.
- Enhanced participant engagement through the development of creative and interactive workshops tailored to individual needs.
- Improved program efficiency by streamlining processes and implementing innovative organizational strategies.
- Spearheaded staff training sessions to enhance team capabilities and promote professional growth opportunities.
- Streamlined administrative processes by introducing time-saving technology solutions for improved workflow management.
- Successfully applied for grants to secure additional funding sources, expanding program resources and sustainability.
- Oversaw volunteer recruitment efforts, cultivating a diverse pool of dedicated individuals committed to supporting our mission.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and creating personalized development plans.
- Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
- Created a welcoming environment for participants by designing inclusive spaces that foster collaboration and learning opportunities.
- Collaborated with multidisciplinary teams in developing comprehensive plans that address clients'' unique goals while promoting overall wellbeing.
- Ensured compliance with relevant regulations by diligently monitoring activities within the program scope.
- Lead project teams towards successful completion of milestones within set timelines, enhancing overall program effectiveness.
- Proactively addressed potential challenges by conducting thorough risk assessments at each stage of planning.
- Developed and maintained standard operating procedures, ensuring consistency in staff performance and continuity of services provided.
- Managed human resource goals by recruiting, training, coaching and disciplining employees.
- Exceeded productivity, quality and customer service standards by resolving problems, completing audits, identifying trends and determining system improvements.
- Revised policies and developed and implemented training programs to increase productivity of organization.
- Interacted with customers and clients to identify business needs and requirements.
- Updated director about project status, updates and concerns on daily basis.
- Oversaw staff schedules and assignments to handle programming demands.
- Identified risks to develop mitigation plans.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Facilitated programming by coordinating resources and deliverables between departments.
Program Coordinator-Rehab Day/Clinical Therapist
Jefferson-Blount-St. Clair Mental Health Authority
Birmingham, AL
01.2017 - 01.2020
- Responsible for the direct or delegated selection and supervision of personnel assigned to Gwen Adams Center
- Responsible for developing program curriculum, objective and operation plans
- Responsible for developing a systematic need assessment for clients
- Responsible for providing linkage services for clients
- Responsible for advocating on consumers behalf when necessary
- Perform crisis intervention
- Responsible for individual and group therapy.
- Assist Psychiatrist with Treatment Team.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
Evidence-Base Supervisor
Jefferson-Blount-St. Clair Mental Health Authority
Birmingham, AL
01.2010 - 01.2017
- Supervise Evidence-Base Case Managers
- Responsible for 36 community base apartments
- Responsible for New Employees Training
- Responsible for Training employees on Avatar
- Assist with crisis intervention
- Responsible for both MI and Mild ID individual and group therapy.
- Assist Psychiatrist with Treatment Team
- Streamlined base operations by implementing efficient scheduling and resource allocation processes.
- Enhanced team performance by providing regular training sessions and performance evaluations.
- Improved safety standards with the implementation of comprehensive safety protocols and guidelines.
- Increased operational efficiency, regularly reviewing and updating standard operating procedures.
Therapist
Williams Counseling Service (Part-time)
01.2011 - 01.2014
- Responsible for evaluation, screening, assessments, referrals, individual therapy, group therapy, case management and family education for at risk youth.
Juvenile Court Liaison
Jefferson-Blount-St. Clair Mental Health Authority (Practicum)
01.2010 - 04.2010
- Responsible for consultation, evaluation, screening, assessments, referrals, case management, individual therapy, group therapy, crisis intervention, and participation on local meeting.
Entitlement Coordinator
Jefferson-Blount-St. Clair Mental Health Authority
Birmingham, AL
01.2002 - 01.2010
- Responsible for developing and maintaining liaison with Social Security Administration, Department of Human Resource, Department of Veterans Affairs, HUD, and CMS
- Responsible for interviewing all clients for entitlements
- Responsible for case management, counseling, and follow-up service w/clients
- Responsible for completing PAP, SSA, VA, DHR and CMS forms, application, and reports
- Responsible for keeping and submitting weekly/monthly internal reports
- Representative for all MI Residential clients at Social Security Hearings
- Responsible for research, retrieve, and analyze medical records for entitlements
- Responsible for assisting other programs with entitlements
- Responsible for Medical Records QA Reviews
- Alabama Department of Mental Health SOAR Trainer
- Assist with developing the agency electronic medical record.
- Improved client satisfaction by efficiently managing entitlement applications and maintaining accurate records.
- Streamlined application processes for quicker turnarounds, leveraging strong organizational skills.
Office Manager/ Medical Coder
Computer Science Corporation
01.1997 - 01.2002
- Office Manager
- Medical Coder for several Emergency Departments-350 computerized records daily
- Medical Records QA Reviews
- Performed all phases of billing such as charges, payments, PA follow-up, claims management, and collections.
Education
Ph.D. - Professional Counseling
Amridge University
Montgomery, AL01.2024
Master of Arts - Professional Counseling
South University
Montgomery, AL09.2010
Bachelor of Science - Counseling
Samford University
Birmingham, AL12.2007
Associate of Science - Administration/Community Services
Samford University
Birmingham, AL05.2006
Skills
- Microsoft Word
- Microsoft Work
- Word Perfect
- Avatar
- Go-to Meeting
- Zoom
- Product Knowledge
- Appointment Scheduling
- Scheduling
- Complaint Resolution
- Data Entry
- Data Collection
- Client Relations
- Conflict Resolution
- Critical Thinking
- Customer Service
- Documentation
- Conflict Mediation
- Problem-Solving Abilities
- Team Development
- Staff Training
- Research
- Microsoft Excel
- Microsoft PowerPoint
- Medical Terminology Knowledge
- Written Communication
- Assertiveness
- Microsoft Office Suite
Certification
Associate License Counselor, C1803A
Training
Mental Health (Adult and Children), Professional Coder, CSR ,CPR/First Aid, CPI, Therapeutic Option, SOAR Trainer, Certified Case Manager Supervisor, and Avatar Trainer
Timeline
Assistant Program Director of Residential Service
JBS Mental Health Authority
01.2020 - Current
Program Coordinator-Rehab Day/Clinical Therapist
Jefferson-Blount-St. Clair Mental Health Authority
01.2017 - 01.2020
Therapist
Williams Counseling Service (Part-time)
01.2011 - 01.2014
Evidence-Base Supervisor
Jefferson-Blount-St. Clair Mental Health Authority
01.2010 - 01.2017
Juvenile Court Liaison
Jefferson-Blount-St. Clair Mental Health Authority (Practicum)
01.2010 - 04.2010
Entitlement Coordinator
Jefferson-Blount-St. Clair Mental Health Authority
01.2002 - 01.2010
Office Manager/ Medical Coder
Computer Science Corporation
01.1997 - 01.2002
Customer Service Representative
Waste Management
Bookkeeper & Front-end Manager
Jitney Jungle
Ph.D. - Professional Counseling
Amridge University
Master of Arts - Professional Counseling
South University
Bachelor of Science - Counseling
Samford University
Associate of Science - Administration/Community Services
Samford University