Loren Garza
Houston ,TX
Summary
Experienced Customer Service Representative with a successful background at PSCU and Travelink, American Express Travel. Skilled in data entry and communication, consistently delivering high-quality results. Proven ability to improve customer satisfaction and streamline processes. Exceptional proficiency in Microsoft Office and a warm, professional approach that enhances client relations and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
PSCU
07.2019 - Current
- Provided assistance to clients
- Answered phone and assisted Members with changes
- Created customer appointments
- Scheduled reservations for customers
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
Customer Service Representative
Travelink, American Express Travel
10.2018 - 02.2019
- I was able to assist the their account needs , along with travel needs
- I had very strict access to the security to their account
- I was also able to make changes to their account , such as updating information in the account , helping members apply or reapply for credit cards or loans
- Performed data entry for customer information and orders
- Managed client records
- Set up client appointments
- Performed customer service surveys
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Resolved customer information and complaints
- Responded to claim inquiries
- Handled online orders and credit card transactions
Education
High school diploma -
Gregory-Portland High School
Portland, TXSkills
- Data Entry
- Filing
- Customer Service
- Microsoft Word
- Typing
- Microsoft Excel
- Computer Skills
- Administrative Experience
- Microsoft Outlook
- Word Processing
- Order Entry
- Sales
- Microsoft Powerpoint
- Communication Skills
- Microsoft Office
- Phone Etiquette
- Computer Literacy
- Retail Sales
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Customer focus & orientation, Proficient, 12/01/21, Responding to customer situations with sensitivity
Timeline
Customer Service Representative
PSCU
07.2019 - Current
Customer Service Representative
Travelink, American Express Travel
10.2018 - 02.2019
High school diploma -
Gregory-Portland High School
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