Kiana Williams
Youngsville,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level processing specialist position. Ready to help the team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Raleigh Children and Adolescents Medicine
11.2021 - 06.2023
- Scheduled appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Verified insurance eligibility and coverage for patients.
- Trained new staff on filing, phone etiquette and other office duties.
Accessioner
Mako Medical
10.2020 - 07.2021
- Data entry and accessioning of COVID swabs
- Processed and recorded lab specimens.
- Entered patient data into Apollo database system.
Fullfilment Associate
Amazon
10.2019 - 10.2019
- Followed procedures at all times for personal and team safety.
- Order fulfillment.
Medical Office Administrator
Doctors Making Housecalls
03.2016 - 09.2019
- Lab vendor liaison for the company
- Communicated via phone, email, and fax to place orders as well as send/receive results
- Billing and insurance verification
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Trained all new employees on records management system.
- Entered procedure codes and diagnosis codes into medical billing software.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
Produce Associate
Harris Teeter
01.2016 - 05.2017
Education
Bachelor’s - Health Sciences
Health Sciences (partial completion: August 2014-May 2016)
Certificate - Phlebotomy
03.2019
Skills
- Communication
- EMR
- Reports
- Demographics
- HIPPA
- Outlook
- Demographic
- Dx codes
- Multi-line phones
- Scheduling
- Data entry
- Check-in/out
- Time management
- Microsoft Office
- Strong verbal and written skills
- Coordinating lab draws
- Patient Registration
- Medical Billing
- Demographics Information
- Insurance Information Collection
- Patient Greeting
- Payment Collection
- Office Administration
- Reminder Calls
- Clinical Data Entry
- Customer Service
- HIPAA Compliance
- Appointment Scheduling
- Multi-Line Telephone Systems
- Patient Care and Confidentiality
- Reliability and Dedication
Certification
- PT - Phlebotomy Technician
Timeline
Patient Services Representative - Raleigh Children and Adolescents Medicine
11.2021 - 06.2023
Accessioner - Mako Medical
10.2020 - 07.2021
Fullfilment Associate - Amazon
10.2019 - 10.2019
Medical Office Administrator - Doctors Making Housecalls
03.2016 - 09.2019
Produce Associate - Harris Teeter
01.2016 - 05.2017
Queens University of Charlotte - Bachelor’s , Health Sciences
Triple A Phlebotomy - Certificate , Phlebotomy
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