Wireshark
Jessica Aguilar
Cybersecurity Analyst
Frederick,MD
Summary
Motivated and results-driven IT student with technical expertise in problem solving, analysis, and a desire and passion for learning and participating in IT, security and network data analysis. Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Patient Services Representative
Patient First Urgent Care Center
Germantown, MD
09.2018 - Current
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Balanced deposits and credit card payments each day.
- Generated monthly statements to check outstanding balances.
- Explained plans for treatment and payment options.
- Assisted patients in filling out check-in and payment paperwork.
- Register and discharge patients in a friendly, efficient manner following outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provide itemized statements for patients as requested
- Took co-payments and compiled daily financial records
Advanced Cybersecurity Training Participant
Baltimore Cyber Range
Baltimore, MD
06.2020 - 06.2020
- Perform a new port-scanning incident in the monitoring system using Linux log management, Apache web server, Palo Alto firewall and Splunk.
- Detect a successful Brute-Force Attack in the monitoring systems
- Detect failure of the Apache services in the SIEM
- Analyze the reason for the Apache services failure
- Remediate the vulnerability and mitigate the attack.
Teller
Wells Fargo
Takoma Park, MD
02.2018 - 09.2018
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Stocked supplies for customers and personal teller station.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
Visual Merchandiser
Target
Silver Spring, MD
11.2010 - 02.2017
- Monitored and replenished display inventory and restructured according to available stock.
- Developed merchandising strategy to efficiently move overstock.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Organized and tracked departmental receipt flow for new and reordered merchandise.
- Completed stock orders and managed inventory levels.
- Served customers in a friendly, efficient manner following outlined steps of service.
Education
Associate of Applied Science - Cybersecurity
Montgomery College
Rockville, MD 02.2017 - 05.2021
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland Global Campus
Adelphi, MD 08.2021 - Current
Skills
Windows 7/8/10
undefinedSoftware
Splunk
Palo Alto Firewall
VMWare
VirtualBox
Redline
EnCase
Autopsy
AccessData FTK Imager
Snort
SysInternal
Timeline
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland Global Campus
08.2021 - Current
Advanced Cybersecurity Training Participant
Baltimore Cyber Range
06.2020 - 06.2020
Patient Services Representative
Patient First Urgent Care Center
09.2018 - Current
Teller
Wells Fargo
02.2018 - 09.2018
Associate of Applied Science - Cybersecurity
Montgomery College
02.2017 - 05.2021
Visual Merchandiser
Target
11.2010 - 02.2017
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