Wireshark
Jessica Aguilar
Cybersecurity Analyst
Frederick,MD
Summary
Motivated and results-driven IT student with technical expertise in problem solving, analysis, and a desire and passion for learning and participating in IT, security and network data analysis. Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Patient Services Representative
Patient First Urgent Care Center
Germantown, MD
09.2018 - Current
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
- Balanced deposits and credit card payments each day.
- Generated monthly statements to check outstanding balances.
- Explained plans for treatment and payment options.
- Assisted patients in filling out check-in and payment paperwork.
- Register and discharge patients in a friendly, efficient manner following outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provide itemized statements for patients as requested
- Took co-payments and compiled daily financial records
Advanced Cybersecurity Training Participant
Baltimore Cyber Range
Baltimore, MD
06.2020 - 06.2020
- Perform a new port-scanning incident in the monitoring system using Linux log management, Apache web server, Palo Alto firewall and Splunk.
- Detect a successful Brute-Force Attack in the monitoring systems
- Detect failure of the Apache services in the SIEM
- Analyze the reason for the Apache services failure
- Remediate the vulnerability and mitigate the attack.
Teller
Wells Fargo
Takoma Park, MD
02.2018 - 09.2018
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Stocked supplies for customers and personal teller station.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
Visual Merchandiser
Target
Silver Spring, MD
11.2010 - 02.2017
- Monitored and replenished display inventory and restructured according to available stock.
- Developed merchandising strategy to efficiently move overstock.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Organized and tracked departmental receipt flow for new and reordered merchandise.
- Completed stock orders and managed inventory levels.
- Served customers in a friendly, efficient manner following outlined steps of service.
Education
Associate of Applied Science - Cybersecurity
Montgomery College
Rockville, MD 02.2017 - 05.2021
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland Global Campus
Adelphi, MD 08.2021 - Current
Skills
Windows 7/8/10
Windows Server 2016
Debian Linux Distribution: Kali, Ubuntu
Mac OS
Mobile Devices
System updates
Troubleshooting
Microsoft Office
Attention to Details
Communication
Customer Service
Software
Splunk
Palo Alto Firewall
VMWare
VirtualBox
Redline
EnCase
Autopsy
AccessData FTK Imager
Snort
SysInternal
Timeline
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland Global Campus
08.2021 - Current
Advanced Cybersecurity Training Participant
Baltimore Cyber Range
06.2020 - 06.2020
Patient Services Representative
Patient First Urgent Care Center
09.2018 - Current
Teller
Wells Fargo
02.2018 - 09.2018
Associate of Applied Science - Cybersecurity
Montgomery College
02.2017 - 05.2021
Visual Merchandiser
Target
11.2010 - 02.2017