Sarah McCain
Anchorage
Summary
- Led collaborative efforts to improve customer service and communication strategies. Managed multiple responsibilities while adapting to changing situations with precision. Delivered impactful presentations in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Vera Whole Health
Anchorage, AK
01.2025 - Current
- Oversaw patient scheduling and appointment follow-ups to optimize service delivery efficiency.
- Orchestrated communication channels between patients and healthcare providers to enhance information accuracy.
- Addressed patient inquiries and concerns to enhance overall satisfaction ratings.
- Optimized administrative workflows to minimize wait times and improve patient satisfaction.
- Delivered exceptional customer service to patients by addressing inquiries and resolving concerns.
- Processed copayments and maintained accurate daily financial records.
Dues Representative
Teamsters Local 959
Anchorage, Alaska
04.2024 - 12.2024
- Demonstrated exceptional Member service by going above and beyond to satisfy Members on phone and in person with complex account scenarios.
- Daily Data Entry into Union database.
- Maintain & reconcile Member accounts.
- Internal communication with Business Agents to ensure Member account accuracy.
- Collection of Dues via Employer Reports or self-pay via Member phone calls, online, mail-in or in-person payments.
- Balancing both Cash box & Credit Card transactions while collaborating with Accounting in the event of out of balance situations.
- Assisting with after-hours monthly Membership meetings.
Billing Specialist
Weaver Bros. Trucking, Inc.
Anchorage, Alaska
04.2023 - 04.2024
- Generate & scan daily PO’s, invoices & Work Orders from sorted paperwork.
- Communication with customers via email regarding specific billing instruction.
- Internal communication with Dispatch for detailed billing questions.
- Maintain daily Driver Report spreadsheet to assist Management with weekly Driver meetings.
Billing & Customer Service Specialist
The Waterworks Spas & Saunas
Anchorage, Alaska
04.2019 - 03.2023
- Answered incoming customer inquiries on phone, in house or email regarding products and service.
- Created Work Orders and special ordered parts for hot tub & sauna repairs.
- Provided written & verbal communication through CRM documentation & close verbal interaction with Management & staff to ensure consistency on our end with Clients.
- Worked multiple departments based on staffing availability.
- Generated Orders through our Shipping & Receiving Manager for both Clients & stock inventory.
Assistant Manager/Barista Shift Lead
Modern Dwellers Chocolate Lounge
Anchorage, Alaska
02.2013 - 02.2019
- Maintained a flexible schedule as both an Opener & Closer.
- Large Event facilitator.
- Food preparation, packaging & Customer education within the Chocolate & Coffee genre.
- Provided incoming new hire training.
- Inventory stocking through various suppliers, pickup & deliveries.
- Maintained a clean & welcoming Lounge environment while interacting with our Customers.
Education
High School Diploma -
Clearwater High School
Clearwater, FL12.1994
Skills
- Sales Reporting
- Market Research
- Customer Support/Service
- Records Management
- Microsoft Excel/Word
- Data Entry
- Collection
- Communication
- Typing
- Training/Management
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Customer service
- HIPAA compliance
Certification
CPR certified
Timeline
Patient Services Representative
Vera Whole Health
01.2025 - Current
Dues Representative
Teamsters Local 959
04.2024 - 12.2024
Billing Specialist
Weaver Bros. Trucking, Inc.
04.2023 - 04.2024
Billing & Customer Service Specialist
The Waterworks Spas & Saunas
04.2019 - 03.2023
Assistant Manager/Barista Shift Lead
Modern Dwellers Chocolate Lounge
02.2013 - 02.2019
High School Diploma -
Clearwater High School