Sonia Ebanks
Columbia,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Patient Services Representative
Prisma Health
09.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Verification of Insurance benefits and Demographics
- Facilitated skill development among team members for prior authorization.
- Coordinated scheduling for both surgical and non-surgical procedures.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Surgery Scheduler/ Assistant Manager
Advanced Gynecology
07.2015 - 07.2023
- Scheduled minor and major inpatient and outpatient procedures
- Verification of insurance benefits
- Prior authorization of IP and OP procedures
- Registered patients for hospital stay
- Maintained provider credentialing
- Answered high volume call lines and email
- Responded to patient issues quickly and efficiently
- Referrals to specialists and PCM'S inside and outside of our practice
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Healthcare Specialist (68W)
US Army
11.2010 - 11.2014
- Collaborated with medical doctors and other healthcare professionals.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Handled patient transfers from one medical facility to another.
- Performed medical tests and collected samples for laboratory analysis.
- Referrals to off post civilian specialists and PCM providers
Education
Associates Degree - Business Administration
Monroe College
The Bronx, NY06.2010
Skills
- Overseeing Employees
- Call Forwarding
- Time Management
- Training
- Administration and Reporting
- Business Administration
- Scheduling and Coordinating
- Shift Coverage
- Customer Service and Satisfaction
- Customer Relationship Management
Timeline
Patient Services Representative
Prisma Health
09.2023 - Current
Surgery Scheduler/ Assistant Manager
Advanced Gynecology
07.2015 - 07.2023
Healthcare Specialist (68W)
US Army
11.2010 - 11.2014
Associates Degree - Business Administration
Monroe College
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