Abigail Mueller

• Documented intake, output, and care activities accurately in patient records.
• Maintained clean, stocked patient rooms and organized care equipment.
• Responded to patient needs calmly, preserving comfort, dignity, and safety.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Collected specimens and prepared samples following infection control protocols.
• Supported patient ambulation, transfers, and safe transport throughout care units.

• Used Microsoft Office programs to create spreadsheets, log data, generate templates, and organize documents.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
• Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.

Coached employees through day-to-day work and complex problems.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Created customer support strategies to increase customer retention.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Completed bi-weekly payroll for 15+ employees.

• 2023-current
• Member of The National Society of Leadership and Success (NSLS)