Caroline Simmons
Irving,TX
Summary
A healthcare professional proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics.
Overview
5
5
years of professional experience
Work History
Patient Care Technician /Health Unit Coordinator
Baylor Scott & White Irving
04.2023 - Current
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
Veterinary Assistant
Banfield Pet Hospital
11.2020 - 11.2022
- Adhering to hospital standards that keep pets safe, and the treatment areas, exam rooms and labs clean and organized
- Communicating with the veterinarians, vet technicians, and assistants
- Adhering to hospital standards that keep pets safe, and the treatment areas, exam rooms and labs clean and organized
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis in accordance to OSHA and HIPAA guidelines.
Client Service Coordinator
Banfield Pet Hospital
11.2020 - 11.2022
- Scheduling appointments for clients and doctors
- Discussing treatment plans and getting approval per owner
- Maintained accurate record-keeping with proactive attention to client information updates.
- Ordering supplies for doctors and hospital
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Associate Manager
Petsmart
01.2019 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated and managed weekly adoption events as adoption ambassador.
- Occasional traveling to host adoption events
- Managed a team of associates who consistently exceeded our donation goals to various animal and children charities.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Care Shift Lead
Petsmart
04.2018 - 01.2019
- Ensure safety of all living pets in store and keep them healthy
- Assisting the head of the petcare department head
- Leader of petcare associates
Education
High School Dipolma -
Waller High School
Associate of Science - Nursing
Lone Star College
Cypress, TXBachelor of Science - Healthcare Administration
Southern New Hampshire University
12.2024
Skills
- Medical Report Preparation
- Maintaining Financial Records
- Patient Registration
- Certified X-Ray assistant
- Patient Database Maintenance
- BLS Certified
- CPR Certified
- Data Entry Software
Timeline
Patient Care Technician /Health Unit Coordinator
Baylor Scott & White Irving
04.2023 - Current
Veterinary Assistant
Banfield Pet Hospital
11.2020 - 11.2022
Client Service Coordinator
Banfield Pet Hospital
11.2020 - 11.2022
Associate Manager
Petsmart
01.2019 - 11.2020
Care Shift Lead
Petsmart
04.2018 - 01.2019
High School Dipolma -
Waller High School
Associate of Science - Nursing
Lone Star College
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
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