Summary

Overview

Work History

Education

Skills

Timeline

Mackenzie Butler

Logan,UT

Summary

Dedicated nursing student currently working towards a Bachelors in Nursing. Solid understanding of role of nurses in interdisciplinary environments. Excellent clinical and people skills. Over five years of experience in a healthcare setting.

Overview

years of professional experience

Work History

Patient Care Technician /Health Unit Coordinator

Intermountain Healh

Logan, Utah

07.2021 - Current

Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Answered patient assistance calls, assessed needs, and offered qualified support.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Enhanced patient satisfaction by providing compassionate and attentive care.
Collected and transported specimens to prepare for lab testing.
Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
Assembled and maintained patient medical records and other documents related to patient care.
Assisted with processing patient admissions, transfers and discharges.
Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.

Medication Technician

Blacksmith Fork Assisted Living

Hyrum, Utah

10.2020 - 07.2021

Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
Expedited the medication pass process without compromising accuracy through effective time management techniques.
Counted and recorded medication inventory routinely to maintain medication security and control.
Reviewed medication orders for accuracy and completeness before administering medication.
Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.

Assistant Team Lead

Conservice Utility Management & Billing

River Heights, Utah

12.2016 - 11.2019

Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
Managed team workload to reach targets for specific tasks.
Built strong relationships with customers through positive attitude and attentive response.
Mentored and guided employees to foster proper completion of assigned duties.
Worked with customer service representatives to handle escalated customer issues.

Certified Nursing Assistant

Sunshine Terrace Foundation

Logan, Ut

10.2014 - 12.2016

Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Conducted regular rounds to monitor patients' physical and mental status throughout shifts.
Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.