JORDAN CALLOW
Colorado Springs,CO
Summary
Dedicated professional skilled in patient services and retail operations, recognized for exceeding admissions goals and improving team performance. Strong background in customer service, training, and administrative functions supports a proven track record of operational success and strategic collaboration in diverse settings.
Overview
14
14
years of professional experience
Work History
PATIENT SERVICES REPRESENTATIVE
Equip Health
02.2024 - 09.2025
- Surpassed quarterly admissions goals through targeted outreach efforts.
- Collaborated with diverse departments to streamline admissions workflows, enhancing overall patient experience.
- Facilitated patient triage to ensure smooth transitions in the admissions process.
- Educated patients on services and procedures, increasing their understanding and engagement in treatment decisions.
- Conducted outbound inquiry calls to patients and families, gathering actionable feedback to inform service improvements.
- Shared treatment options and associated costs to assist patient decision-making.
- Maintained strict adherence to established turnaround times for patient inquiries. and contact metrics while working remotely.
- Entered personal information into online applications with precision.
- Contributed to pilot programs by collecting actionable data.
ASSISTANT MANAGER - PRODUCT OPERATIONS
Banana Republic
Lakewood, CO
10.2019 - 05.2020
- Supervised daily operations, including shift scheduling and duty assignments.
- Led training and development of sales associates to enhance performance.
- Conducted business analysis to guide strategic planning and inform operational improvements.
- Executed merchandise markdowns to optimize inventory turnover while adhering to visual presentation guidelines.
- Processed and placed shipments efficiently to maintain inventory levels.
- Fulfilled online orders promptly to ensure customer satisfaction.
- Drove brand card sales and captured email leads to support targeted marketing initiatives.
- Edited time sheets and processed payroll accurately to maintain compliance.
VISUAL MERCHANDISE LEADER
Target
Arvada, CO
10.2017 - 04.2018
- Established floor plans and merchandise displays in line with visual merchandising guidelines across apparel departments.
- Trained team members on visual merchandising standards and best practices, improving display effectiveness.
- Adjusted displays for new product launches, seasonal changes, and themed promotions.
- Conducted regular store walkthroughs to maintain display integrity and ensure compliance with merchandising standards.
- Educated team on product knowledge and floor plan execution to boost sales performance.
- Collaborated with apparel lead to address operational needs such as shipments, price changes, and restocking.
- Analyzed sales reports to establish targets and inform merchandise adjustments for revenue growth.
ASSISTANT STORE MANAGER
Banana Republic
Broomfield, CO
01.2015 - 05.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Managed store opening and closing operations in cooperation with staff.
- Collaborated with general manager to achieve sales goals and meet visual presentation deadlines.
- Maximized sales growth through analysis of field merchandise reports.
- Developed and trained floor associates, improving overall team performance.
- Partnered with district merchants to support visual presentation growth in district.
- Planned and executed floor set arrangements, ensuring compliance with company standards.
- Designed and implemented eye-catching store window displays that attracted customers.
- Supported general manager in preparing for corporate store visits and facilitating activities.
MERCHANDISE PRESENTATION LEAD
Banana Republic
Broomfield, CO
01.2013 - 01.2015
- Executed floor and window set implementations with general manager and merchandise presentation supervisor to enhance visual merchandising.
- Oversaw training and development of floor associates, improving their readiness for sales and stock roles.
- Delivered exceptional customer service to enhance overall shopping experience.
- Operated front register to facilitate customer transactions efficiently.
- Supported partner district stores by addressing operational needs to ensure consistent service delivery.
VISUAL SPECIALIST
Banana Republic
Broomfield, CO
01.2012 - 01.2013
- Executed visual merchandise strategies to enhance product visibility.
- Supported merchandise presentation lead and supervisor in optimizing product placement for improved visual appeal.
- Coached floor associates on effective merchandising techniques to enhance customer engagement.
- Oversaw inventory levels and organized stock to streamline access and enhance display quality.
Education
H.S. DIPLOMA -
Ralston Valley High School
Arvada, CO05-2008
Skills
- Medical admissions
- Customer service
- Call Center Queue
- Outbound calling
- Payroll processing
- Business reporting
- Inventory Management
- Proficient with Excel, Word, and PowerPoint
- Training development
- Leadership development
- Marketing
- Merchandising and sales
Timeline
PATIENT SERVICES REPRESENTATIVE
Equip Health
02.2024 - 09.2025
ASSISTANT MANAGER - PRODUCT OPERATIONS
Banana Republic
10.2019 - 05.2020
VISUAL MERCHANDISE LEADER
Target
10.2017 - 04.2018
ASSISTANT STORE MANAGER
Banana Republic
01.2015 - 05.2017
MERCHANDISE PRESENTATION LEAD
Banana Republic
01.2013 - 01.2015
VISUAL SPECIALIST
Banana Republic
01.2012 - 01.2013
H.S. DIPLOMA -
Ralston Valley High School