Becca Moore
Ankeny,IA
Summary
Hard working individual who is able to stay focused to accomplish the task at hand. Have the capability and willingness to learn new skills, multi task, and dedication to get the job done to the standard. A quick learner and problem solver; able to find solutions to most issues that arise will little to no assistance. Authorized to work in the US for any employer
Overview
11
11
years of professional experience
Work History
Retirement Services Specialist
Principal Financial Group Inc
05.2021 - Current
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Helped clients make informed decisions about financial future.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated clients on financial topics and best practices.
- Resolved clients' questions by answering over 30 inbound calls daily
- Handled complaints competently by listening, asking questions to clarify requests and relating empathetically.
Customer Service
Target
02.2016 - 04.2021
- Deliver exceptional service by greeting and serving customers in timely, friendly manner.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Investigated and resolved customer inquiries and complaints quickly
- Exhibited high energy and professionalism when dealing with clients and staff
Assistant/Receptionist
Veterinary Medical Associates
05.2012 - 07.2015
- Cleaned and organized store, including checkout desk and displays
- Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Managed all customer request and assisted main receptionist with appointments for visitors
- Possess positive up beat attitude
- Managed multiple tasks and met time-sensitive deadlines.
Education
Associate - Liberal Arts
Des Moines Area Community College
Ankeny, IA05.2018
High school diploma -
Woodward-Granger High School
Woodward, IA05.2015
Skills
- Customer Service (5 years)
- Providing Feedback
- Leadership Experience (2 years)
- Active listening
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Problem-Solving
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Issue Resolution
- Using basic scheduling and organizational skills in office setting
- Time management
- Clerical experience
- Entering data quickly and accurately
- Customer Data Confidentiality
Timeline
Retirement Services Specialist
Principal Financial Group Inc
05.2021 - Current
Customer Service
Target
02.2016 - 04.2021
Assistant/Receptionist
Veterinary Medical Associates
05.2012 - 07.2015
Associate - Liberal Arts
Des Moines Area Community College
High school diploma -
Woodward-Granger High School
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