Becca Shelton
Alexandria,USA
Summary
Highly skilled in leading diverse groups, I possess exceptional leadership abilities that consistently achieve successful results. Proficient in Microsoft Excel and other Microsoft Office Products, I effectively navigate complex data and streamline processes. With versatile interpersonal skills and a strong work ethic, I establish rapport with diverse individuals and foster collaborative environments. Expert at assessing tasks and efficiently solving problems, I ensure timely completion of projects.
Overview
10
10
years of professional experience
Work History
Online Operations Manager
Curio Cavern
Springfield, VA
07.2023 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
Head Coach
Hunt Valley Dive Team
Springfield, VA
05.2014 - Current
- Fostered a positive team environment with clear communication and motivational techniques.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Improved team performance by implementing effective training programs and strategies.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Shift Manager
Noodles and Company
08.2016 - 03.2020
- Was quickly moved to be a trainer, and soon after Shift Manager after providing excellent customer service and hospitality
- Began creating and adjusting employee schedules, as well monitoring and maintaining proper inventory
- Handled large quantities of customers as well as large shipments of new inventory and products
- Used problem solving skills to help alleviate customer concerns.
Sales Manager
Curio Cavern
Springfield, VA
08.2016 - 03.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Game Business & Esports Bachelor Of Science - Business Management
Full Sail University
Winter Park, FLNorthern Virginia Community College - Small Business Management
Northern Virginia Community College
Annandale, VAGeneral Education Diploma -
Fairfax, VA, USA
10.2013
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Staff Training
- Inventory Management
Cardkingdom
- Shipping Associate, Card Kingdom, 09/01/20, 03/01/21
- Warehouse Specialist - Card Processing, Card Kingdom, 11/01/21, Current
Coaching
- Assistant Coach, Old Keene Mill Dive Team, 03/01/14, 08/01/20
- Head Coach, Hunt Valley Dive Team, 05/01/14, 08/01/14
- Lessons/Advanced Coach, Alexandria Dive Club, 03/01/16, 08/01/19
- Head Coach, Falls Church HS, 09/01/17, 08/01/20
Timeline
Online Operations Manager
Curio Cavern
07.2023 - Current
Shift Manager
Noodles and Company
08.2016 - 03.2020
Sales Manager
Curio Cavern
08.2016 - 03.2017
Head Coach
Hunt Valley Dive Team
05.2014 - Current
General Education Diploma -
Fairfax, VA, USA
Game Business & Esports Bachelor Of Science - Business Management
Full Sail University
Northern Virginia Community College - Small Business Management
Northern Virginia Community College