Becci Tumbarella
East Lansing,MICHIGAN
Summary
Client-focused professional with over 5 years of experience in operations coordination and cross-functional workflow management. Proven ability to build strong relationships and maintain effective communication between teams and stakeholders. Expertise in logistics, supply chain coordination, and regulatory compliance, ensuring high productivity and accuracy in fast-paced environments, and seeking to leverage skills in project coordination and service excellence to enhance client relationships as a Client Services Coordinator.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Logistics & Finished Goods Inventory Manager
Lion Labs LTD
Lansing, MI
03.2020 - Current
- Served as the primary communication link between production, quality, transportation partners, and internal teams to ensure seamless fulfillment of client orders.
- Coordinated scheduling, documentation, and delivery timelines to meet customer expectations and proactively resolve any shipment-related issues.
- Maintained high accuracy in inventory systems to support reliable client order information and timely service delivery.
- Led resolution efforts for discrepancies or order impacts that could affect client satisfaction, providing rapid and clear communication.
- Developed and implemented workflow improvements that enhanced service speed, internal coordination, and overall client experience.
- Trained team members on communication standards, documentation accuracy, and efficient issue-handling procedures.
Commercial Baker
Cateraid Inc.
Howell, MI
04.2019 - 03.2020
- Produced a wide variety of baked goods—including pastries, specialty desserts, and custom-order items—while maintaining strict standards for consistency, appearance, and quality.
- Quickly learned new baking methods, decorative techniques, and production processes on the job, adapting to changing order volumes and unique client requests.
- Maintained efficient workflow and organization in a fast-paced commercial kitchen, balancing multiple baking schedules and deadlines simultaneously.
- Collaborated with team members to refine recipes, enhance product presentation, and support the creation of new menu offerings.
- Streamlined ingredient preparation and workstation setup to improve speed, reduce errors, and ensure smooth daily production.
General Manager
Domino’s Pizza
Brighton, MI
02.2017 - 11.2018
- Directed all customer service operations for a high-volume location while ensuring timely service and strong customer satisfaction.
- Resolved escalated customer concerns with professionalism and speed, strengthening relationships and loyalty.
- Trained and supervised staff in customer service, service quality, and issue-resolution best practices.
- Managed inventory, staffing, and daily operations to support consistent and positive customer experiences.
Education
Bachelor of Business Administration (BBA) - Management
Northwood University
Midland, MI08.2023
Business Transfer Studies -
Lansing Community College
Lansing, MI04-2022
Skills
- Inventory management and reconciliation
- Order fulfillment strategies
- Quality assurance processes
- Problem solving and decision making
- Initiative and self-motivation
- Price negotiation
- Process implementation and optimization
- Project and workflow management
- Cross-functional collaboration
- Issue resolution and follow-through
- Scheduling and operational coordination
- Team leadership and training
- Logistics planning
- Documentation review
- Compliance procedures
Certification
- Forklift / Hi-Lo Certification
- CPR & AED Certified
- First Aid Certified
Timeline
Logistics & Finished Goods Inventory Manager
Lion Labs LTD
03.2020 - Current
Commercial Baker
Cateraid Inc.
04.2019 - 03.2020
General Manager
Domino’s Pizza
02.2017 - 11.2018
Bachelor of Business Administration (BBA) - Management
Northwood University
Business Transfer Studies -
Lansing Community College