Becke Johns
St.Albans,WV
Summary
I am seeking this opportunity to utilize over 35 years of Customer Service with my Experience, Knowledge and Education. With the proper training I don't think you will be disappointed. I have great work ethics that any of my customers or past employers can attest to. I have done a lot of labor and I am at the age now that I need to do something that's not so hard on me physically. I am really excited for this opportunity and hope that I can become a part of your team. Thank you for your time and the opportunity!
Overview
25
25
years of professional experience
Work History
Painter
BJ’s Custom Painting / Owner Operator
St.Albans , West Virginia
06.1994 - 03.2020
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
- Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
- As the owner of the business I was responsible for the growth, stability,direction and daily operations.
- I was very successful in my business with just word of mouth from other customers.
- My success in this business was because my customers came first.
Waitress / Manager
Teays House Restaurant
Scott Depot, West Virginia
05.1998 - 02.2008
- Maintained customer satisfaction with timely table check-ins to assess food and beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Dispatcher/Customer Service Representative
West Virginia Dispatch
Point Pleasant , WV
06.2004 - 11.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Evaluated and adjuste daily needresolve concerns.
Education
Associate of Applied Science - Allied Health And Human Services
West Virgina University
Institute, Wv 2511206.2010
Skills
- Customer Service
- Quality Assurance
- Excellent Communication
- Creative Thinking
- Utilize People-First Language
- Willingness to Learn
- Self-Directed and Motivated
- Create Self - Directed Wellness Plan
- Provide Peer-to-Peer Support
- Customer Needs Assessment
- Advocate for Self and Others
Timeline
Dispatcher/Customer Service Representative
West Virginia Dispatch
06.2004 - 11.2007
Waitress / Manager
Teays House Restaurant
05.1998 - 02.2008
Painter
BJ’s Custom Painting / Owner Operator
06.1994 - 03.2020
Associate of Applied Science - Allied Health And Human Services
West Virgina University
Similar Profiles
Dawn McKinneyDawn McKinney
Historical Home Restoration Specialist at D&M Custom Painting And Home Repairs, LLC-Co-OwnerHistorical Home Restoration Specialist at D&M Custom Painting And Home Repairs, LLC-Co-Owner
David WilcoxDavid Wilcox
Truck Driving Industry at Company Driver, Owner/OperatorTruck Driving Industry at Company Driver, Owner/Operator
Janette SotoJanette Soto
house cleaning at Owner-Operatorhouse cleaning at Owner-Operator