BECKIE WATSON

Work History

FEMA Enterprise Service Desk Level I Help Desk Technician

Applied Computing Technologies

09.2018 - Current

Diagnosed, troubleshoot, and resolve a range of software, hardware, and connectivity issues
Excel at asking probing questions, researching, analyzing, and solving problems
Support mobile devices iPhone, iPad, Telephone, voice service, VOIP support Email and telephone directory updates, Network connectivity and remote access issues performing installation, initial user device configurations, updates, application installs, and end user assistance and installation of PC's and Printers
Provide helpdesk support Microsoft O365, Active Directory, Cisco Any connect (VPN), Bomgar FEMA systems, ServiceNow
Displayed exceptional customer service and maintained calm demeanor during every customer interaction.
Hold TS Security Clearance.

FEMA Enterprise Service Desk Level I Help Desk Technician

Agensys

01.2018 - 09.2018

Install, operates, and maintains equipment, applications software, personal computers, laptops, printers, and mobile devices
Assist customers having hardware, software, and networking upgrades and troubleshooting.

Information System Security Manager

United States Navy, USS Gonzalez

09.2016 - 01.2018

Performed risk-assessments of systems, oversight of media, and firewall, software and hardware security compliance for servers, workstations, and printers
And submitted recommendations to improve security and efficiency of all systems and devices
Maintain, analyzes, troubleshoots, and repairs computer systems, desktop, laptop, servers, hardware, printers, scanners, and software systems
Maintains user accounts and rights, security and systems groups using Microsoft Windows administrative Tools
Trains employees and IT team members
Identifies trends and analyzes and repairs system and hardware failures, orders and replaces parts as needed
Manages and inventories all hardware and software within the enterprise.

System Administrator

United States Navy, Computer and Telecommunications Area Master Station

09.2012 - 09.2016

Maintained and updated system files to meet all guidelines and security standards
Managed daily message center files and operating logs; analyzed communications and security publications and ensured updates were distributed throughout the organization
Managed and developed monthly security updates and network backup and recovery procedures.

System Administrator

USS Dwight D. Eisenhower

09.2009 - 09.2012

Worked with users to determine areas of technology in need of improved usability.
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Provisioned new software and hardware for use, following established security policies.
Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
Adopted cost-effective, useful solutions to implement into current systems.
Served as subject matter expert on proposed technology purchases.
Monitored temperature and power draw to immediately detect faults and failures.
Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Performed software installations and upgrades to UNIX or Windows operating systems.
Spearheaded inventory control measures to replenish and maintain IT equipment.
Created nightly jobs for database backups.
Mentored employees and offered constructive feedback for performance improvement.
Managed onboarding and offboarding of employees.
Completed reports detailing network and systems performance and downtime issues.
Established network specifications and analyzed workflow, access, information and security requirements.

EKMS Manager

Seabee Readiness Group

02.2008 - 09.2009

Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.

Lead System Administrator

USS Makin Island

09.2006 - 02.2008

Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Performed software installations and upgrades to UNIX or Windows operating systems.
Configured and tested Windows Server operating systems with roles features.
Integrated and updated software products to boost system compatibility.

Network Administrator

Office Of Naval Intelligence

09.2002 - 09.2006

Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
Maintained network hardware and software and monitored network to support network availability to end users.
Performed day-to-day LAN and WAN administration, maintenance, and support.
Monitored system performance and responded to alerts.
Held TS/SCI Security Clearance

LAN Network Administrator

JMF St Mawgan

09.1999 - 09.2002

Performed and adhered to change management requirements.
Planned, implemented and maintained wireless network strategy and operation.
Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
Maintained network hardware and software and monitored network to support network availability to end users.
Performed day-to-day LAN and WAN administration, maintenance, and support.
Assisted IT staff on troubleshooting issues and closing calls.
Identified and immediately resolved issues with network devices.
Authored documentation for system configuration and troubleshooting.
Managed computer operation scheduling, backup, storage and retrieval functions.
Backed up company data to distributed storage centers to avoid massive data loss.
Managed data backups and disaster recovery operations to comply with business continuity initiatives.
Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.

Radioman

USS Platte (AO-186)

01.1998 - 09.1999

Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
Completed inspections, followed maintenance schedules and completed repairs.
Put together and configured antennas, power sources and other equipment to establish communications.
Followed schedules and procedures for changing frequencies and cryptographic codes.
Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and clear communication.
Passed along phone messages and maintained records.
Repaired radio equipment as necessary using electronic testing equipment, hand tools and power tools.

Summary

Overview

Work History

FEMA Enterprise Service Desk Level I Help Desk Technician

FEMA Enterprise Service Desk Level I Help Desk Technician

Information System Security Manager

System Administrator

System Administrator

EKMS Manager

Lead System Administrator

Network Administrator

LAN Network Administrator

Radioman

Education

Associate of Science - Liberal Arts And General Studies

Bachelor of Science - Business Organizational Management

Skills

Volunteer teaching Computer Skills to Seniors

Certification

Accomplishments

Timeline

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