Becky Bankhead
Nibley,UT
Summary
Self starting, detail oriented with 23 years experience in the Medical billing field. Demonstrated expertise in Revenue Cycle, billing and coding. Skilled in building productive relationship with colleagues, providers and staff. Ability to multi-task and maintain high levels of accuracy.
Overview
24
24
years of professional experience
Work History
Claim Solutions Specialist
Intermountain Health
07.2017 - Current
- Team Coordinator for Orthopedics.
- Distributed edits and work to team
- Run weekly team huddles
- Provided timely support to team members who needed help with their workload or questions.
- Provided timely support to Clinic Supervisors with coding and billing questions.
- Work edits and provider reviews in timely manner.
- Train new team members
- Worked special projects given to team in a timely manner
- Escalated issues to team manager
- Knowledgeable with how system works
- Offered assistance in implementing and developing training programs.
- Established strong partnerships with
Patient Service Representative
Intermountain Healthcare
07.2015 - 07.2017
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Assisted patients in filling out check-in and payment paperwork.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
HIM Supervisor
Intermountain Health
08.2014 - 07.2015
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Helped Medical Records transition to Icentra
- Helped Charge Entry transition to Icentra
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Patient Services Representative
Intermountain Healthcare
01.2011 - 08.2014
- Built and maintained positive working relationships with providers and staff.
- Accurate entered medical group charges for providers.
- Worked edits
HIM Clerk
Intermountain Healthcare
06.2002 - 01.2011
- Collaborated with the healthcare team to ensure timely and accurate medical documentation, improving overall patient care.
- Assisted in streamlining the transcription process by suggesting improvements to the workflow and technology used.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
- Provided exceptional service to healthcare providers by promptly addressing inquiries and resolving issues related to transcribed reports.
- Streamlined communication with healthcare professionals by promptly providing clarifications on transcribed reports, leading to improved patient care.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Communicated with healthcare providers to clarify information and resolve issues.
- Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
- Troubleshot and resolved technical issues to maintain productivity and quality of work.
File Clerk
Intermountain Healthcare
04.2000 - 06.2002
- Improved patient confidentiality by accurately organizing and securely maintaining medical records.
- Facilitated smooth communication between departments with timely distribution of requested medical records.
- Assisted in maintaining HIPAA compliance through proper handling, storage, and disposal of sensitive information.
- Collaborated with other file clerks to maintain organization and cleanliness within the medical records department.
- Contributed to a positive work environment through effective communication, teamwork, and professional conduct within the Medical Records Department.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Pulled patient charts for physicians to prepare physicians for appointments.
- Printed and photocopied documents to provide patients with copies of medical records.
Education
Bachelor of Science - Interdisciplinary Studies
Utah State University
Logan, UTSkills
- System Knowledge
- Quick Learner
- Multitasking Abilities
- Team Leadership
- Interpersonal Skills
- Coding and Billing Knowledge
- Health Insurance Knowledge
- Analytical Thinking
- Attention to Detail
- Self-motivation
- Time Management
- Problem Solving Skills
Timeline
Claim Solutions Specialist
Intermountain Health
07.2017 - Current
Patient Service Representative
Intermountain Healthcare
07.2015 - 07.2017
HIM Supervisor
Intermountain Health
08.2014 - 07.2015
Patient Services Representative
Intermountain Healthcare
01.2011 - 08.2014
HIM Clerk
Intermountain Healthcare
06.2002 - 01.2011
File Clerk
Intermountain Healthcare
04.2000 - 06.2002
Bachelor of Science - Interdisciplinary Studies
Utah State University
Similar Profiles
Jaden ChristensenJaden Christensen
Emergency department nurse at Intermountain healthEmergency department nurse at Intermountain health
John ParkJohn Park
Director of Strategic Insights/Decision Support at Intermountain HealthDirector of Strategic Insights/Decision Support at Intermountain Health
Nicholas UribeNicholas Uribe
Transfill Technician at Intermountain HealthTransfill Technician at Intermountain Health
Bijay UpadhyayaBijay Upadhyaya
Physical Therapy Rehabilitation Aide at Intermountain HealthPhysical Therapy Rehabilitation Aide at Intermountain Health
Randy SpauldingRandy Spaulding
INSTRUCTOR OF RELIGION-Adjunct at Brigham Young University-IdahoINSTRUCTOR OF RELIGION-Adjunct at Brigham Young University-Idaho