Nina R Lyle
Bedford Heights,OH
Summary
- Highly motivated Senior Processing Specialist with the drive to take on new challenges
- Strong leadership skills
- Critical thinker
- Excellent time management skills
- Positive team member
- Works well with various personalities
- Works well Independently
- Looking forward to applying my extensive experience and skills to a new position
Overview
35
35
years of professional experience
Work History
Senior Processing Specialist
Progressive Insurance
Mayfield, OH
10.2002 - Current
- Provided resource assistance to tenured Senior Processing Specialists via Sharepointe for the States of NY, MA, and. Answered a variety of complex questions and clarified guidelines for Endorsements, Over Due Replies, Requested Information, and Photo Inspections.
- Shared with my supervisor and peers any processing trends I noted while answering questions in Sharepointe.
- I am the NJ contact person for a Processing Resolution Fraud Specialist. Answering a variety of questions and processing New Jersey Coverage Selection Forms for the PRS Fraud Specialist
- Developed less experienced or low performing Processors and assisted them in improving their quality and overall production.
- Provide resource assistance to peers
- Process New York Photo Inspections/Suspensions, Acquisition Follow-Up, New Business, Quotes & Renewals, and New Jersey Coverage Selection Forms.
- Accounting: credit card refunds, PACS, and returned check ACH.
- Remain informed of changes to guidelines
- Provide an excellent customer service experience by ensuring that policy transactions are issued and are changes processed efficiently, in a timely manner
- Handle modification and updating of policies.
- Objectively validate information provided by insureds and agents.
Customer Service Representative
Progressive Insurance
Mayfield, OH
01.2002 - 02.2003
- Answered incoming calls from insureds, agents, lienholders, and dealerships.
- Asked probing questions to determine service needs.
- Processed Endorsements on policies for coverage, driver, and vehicle changes.
- Made outbound calls as needed to verify necessary information.
Account Services Representative
Sears-NAAC
Middleburg Heights, OH
10.2000 - 01.2002
- Assisted account holders by investigating any claims of fraud
- Reversed any charges found to be Fraudulent
- Worked directly with the 3 major credit bureaus to update account holders credit reports.
Substitute Teacher
Bedford City Schools
Bedford Heights, OH
03.1995 - 10.2000
- Area of concentration was Business Education-grades 9th-12th.
- Assumed responsibility for students and classes.
- I supervised the teaching assistant and teacher’s aide.
- Formulated creative lesson plans and provided instruction.
- Demonstrated the ability to engage students in the educational process.
- Established open and written communication with teachers, administrators, and parents.
Account Services Representative
Blue Cross & Blue Shield/Medical Mutual
, OH
09.1990 - 05.1991
- Assisted policyholders with any inquiries they had regarding their insurance policies
- Made any necessary updates to policies
- Performed backup receptionist duties
- Verified, sorted, and filed medical
- Insurance documents.
Education
Bachelor of Science - Business
David N Myers
Skills
- Software Knowledge:
- Microsoft Office
- System Knowledge
- Policy Pro, OWB, Mainframe, Probill
- Summary
- Cash Management Leadership Program
- Successfully completed training: Project Fundamentals, How People Learn, Increasing Human
- Effectiveness, Building Effective Relationships, Getting Things Done, Navigating Ambiguity,
Timeline
Senior Processing Specialist
Progressive Insurance
10.2002 - Current
Customer Service Representative
Progressive Insurance
01.2002 - 02.2003
Account Services Representative
Sears-NAAC
10.2000 - 01.2002
Substitute Teacher
Bedford City Schools
03.1995 - 10.2000
Account Services Representative
Blue Cross & Blue Shield/Medical Mutual
09.1990 - 05.1991
Bachelor of Science - Business
David N Myers