Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Tiffany Mack

Rincon,GA

Summary

Seasoned Processing Specialist with 13 years of experience in the insurance industry. Proven record in document analysis, policy management, and customer service from tenure at Assurant Specialty Property. Skilled in multitasking, problem-solving, and managing sensitive information, seeking to leverage these strengths in a Processing Specialist role.

Overview

15
15
years of professional experience

Work History

Senior Processing Specialist

We Insure Group. Inc
01.2022 - 01.2023
  • Creates, indexes and routes electronic files in various programs to facilitate the review and follow up by underwriting or technical staff by performing the following duties Issues policies, endorsements and cancellations and/or reinstatements Handles a high volume of electronic files and work with various computer applications and Internet sites Accesses necessary systems, ensures information is complete in accordance with best practices and issues policies and/or endorsements in a timely and accurate manner Communicates with underwriters and/or agents to address concerns, complete files and deliver issued documents
  • Arranges, labels, and organizes digital pages in system according to the work queue and organizational guidelines Ensures accurate and efficient data entry into computer program.

Underwriter Assistant I Personal Property

Southern Insurance Underwriters, Inc
Alpharetta
01.2017 - 01.2022
  • Review new business applications at policy issuance to confirm policy matches quoted coverage
  • Contact agent by email or phone for missing or more information Supply Renewal Quotes at direction of Underwriter and/or Manager within 45 days prior to policy expiration
  • Review renewal files for claims, completed repairs, updates and other underwriting information prior to processing application
  • Issue Binders and endorsements; invoice and/or issue new and renewal policies according to department service standards
  • Order Inspections in compliance with department and carrier requirements
  • Manage incoming customer service calls from agents
  • Follow up with mortgage companies for payments on Direct bill.

Processing Specialist

Assurant Specialty Property
Duluth
01.2008 - 01.2017
  • Analyze and process documents pulled from database
  • Show property type and take proper action Manage incoming calls from homeowners and agents, responding to inquiries, resolving problems, correcting policy errors updating policy information and making payments to.

Education

Highschool Diploma -

Beach Highschool

Skills

  • Manage Incoming Calls/Outbound calls
  • Supply Renewal quotes
  • Review New Business quotes
  • Application Proprietary: Image right
  • Siris-Scottsdale
  • Microsoft Word
  • Excel
  • Microsoft Teams
  • Slack
  • Mitel Business Phone system
  • Renewal Quoter
  • Geovera
  • AIM

Projects

Presented a PowerPoint presentation to be used to show to other departments within the company on how to do daily tasks and how to process lender placed policies for mortgage loans, Chase Provide a level of service that exceeds customer's needs and expectations Aid customers with hazard insurance questions with the ability to problem solve promptly Ability to multitask organize and manage sensitive information Manages various mortgage loans for various financial institutions Knowledgeable in lender placed policies

Timeline

Senior Processing Specialist

We Insure Group. Inc
01.2022 - 01.2023

Underwriter Assistant I Personal Property

Southern Insurance Underwriters, Inc
01.2017 - 01.2022

Processing Specialist

Assurant Specialty Property
01.2008 - 01.2017

Highschool Diploma -

Beach Highschool

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Tiffany Mack