Becky Donaldson
Summary
To secure a challenging and rewarding position, leveraging my extensive experience in management to enhance operational efficiency and contribute to the overall success of the organization. I am dedicated to fostering a compassionate and supportive environment and promoting staff development. I bring demonstrated leadership, planning and problem-solving abilities focused on delivering robust, performance-oriented strategies to meet current and expected demands. I am a highly-motivated employee with a desire to take on new challenges. With a strong worth ethic, adaptability and exceptional interpersonal skills, I am adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Executive Director
Oceanview Senior Living/Westmont Living
Newport, OR
05.2018 - 11.2023
- Provided oversight of all departments to ensure compliance with established policies and procedures.
- Created a collaborative environment that fosters innovation and encourages employee engagement.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Assisted in developing budgets for each departmental unit within the organization.
- Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
Business Office Director
Oceanview Senior Living/Westmont Living
Newport, OR
01.2011 - 05.2018
- Managed all aspects of the business office operations, including payroll and accounts payable and receivable.
- Coordinated with other departments to ensure accurate data collection and reporting.
- Identified process improvements to streamline workflow efficiency and maximize productivity.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Established and maintained filing systems to support office personnel.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Performed human resources functions by conducting new hire orientation and administering benefits.
Support Supervisor and Privacy Offer
Lincoln County Health and Human Services
Newport, OR
06.2005 - 01.2009
- Supervised and evaluated performance of Support staff, providing training and feedback as necessary.
- Monitored customer service levels to identify areas for improvement and develop plans to increase efficiency.
- Resolved escalated customer inquiries in a timely manner, ensuring exceptional customer service was provided at all times.
- Developed and implemented new processes and procedures to improve workflow within the Support department.
- Actively listened to customers' needs in order to identify potential solutions that could be used going forward.
- Reviewed, updated and maintained the organization's privacy policies and procedures.
- Developed training materials to ensure employees were aware of the company's privacy regulations.
- Conducted internal audits to verify compliance with applicable laws and regulations related to data privacy.
- Investigated potential incidents involving unauthorized access or use of personal information.
- Monitored changes in applicable privacy laws and provided advice on necessary updates to organizational practices or processes.
Grievance Officer/President - Volunteer
Lincoln County Employees Union
Newport, OR
01.2001 - 11.2004
- Organized and coordinated meetings between senior management and other departments across the organization.
- Analyzed grievances received from employees to determine the scope of investigation and resolution.
- Assisted in the development of strategies for resolving disputes between employees and management or other departments.
- Participated in collective bargaining negotiations with union representatives when necessary.
- Conducted thorough investigations into employee grievances by interviewing witnesses, reviewing relevant documents, and gathering evidence.
Permist Specialist
Lincoln County Planning Department
Newport, OR
07.1999 - 11.2004
- Reviewed and evaluated permit applications to ensure accuracy of information and compliance with applicable codes, laws, regulations and standards.
- Assisted applicants in completing required forms for various permits.
- Maintained accurate records of all permits issued including expiration dates and fees paid.
- Resolved customer complaints concerning permitting issues in an efficient manner.
- Performed administrative duties such as filing paperwork, responding to inquiries from customers via telephone or email.
Education
Associate of Applied Science - Business Administration And Management/Accounting
Oregon Coast Community College
South Beach, OR06.1997
Skills
- Staff Management
- Human Resources
- Labor Relations
- Operations Management
- Contract Management
- Payroll Operations
- Community Engagement
- Business Development and Administration
- Budgeting and Financial Management
- Coaching and Counseling
- Senior Living Management
- Team Leadership, Training, and Development
- Compliance and Regulations
- AR/AP Management
Certification
- March 2016 Assisted Living and Residential Care Administrator Training Course
- Residential Care Facility Administrator license since June 2019
People Who Know My Work
WestmontlivingOceanviewOceanviewPermit
- Leigh Limpic, Director of Human Resources/Westmont Senior Living - 760-613-6808 / llimpic@westmontliving.com
- Dana Bryce, HR Generalist/Westmont Senior Living - 858-729-6734 / dbryce@westmontliving.com
- Dee Navarro, Regional Director/Clearwater Senior Living - 559-367-5399 / dee.navarro@clearwaterliving.com
Timeline
Executive Director
Oceanview Senior Living/Westmont Living
05.2018 - 11.2023
Business Office Director
Oceanview Senior Living/Westmont Living
01.2011 - 05.2018
Support Supervisor and Privacy Offer
Lincoln County Health and Human Services
06.2005 - 01.2009
Grievance Officer/President - Volunteer
Lincoln County Employees Union
01.2001 - 11.2004
Permist Specialist
Lincoln County Planning Department
07.1999 - 11.2004
Associate of Applied Science - Business Administration And Management/Accounting
Oregon Coast Community College
- March 2016 Assisted Living and Residential Care Administrator Training Course
- Residential Care Facility Administrator license since June 2019
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