Summary
Overview
Work History
Education
Skills
References
Timeline
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Becky Glynn

Gales Creek,OR

Summary

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

18
18
years of professional experience

Work History

Customer Success Manager

DentalEZ Integrated Solutions
Hillsboro, OR
07.2006 - Current
  • Recruited and trained new employees to meet job requirements.
  • Identified areas where current products are not meeting expectations or could be improved upon.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assisted sales team by providing technical expertise during the sales process.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Revised department schedules to maximize coverage during peak hours.
  • Coached team members on best practices for delivering exceptional customer experiences.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

High School Diploma -

Gaston High School
Gaston, OR
06-1995

Skills

  • Customer Needs Assessment
  • Customer Service
  • Schedule Management
  • CRM Software
  • Training and Mentoring

References

References available upon request.

Timeline

Customer Success Manager

DentalEZ Integrated Solutions
07.2006 - Current

High School Diploma -

Gaston High School

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Becky Glynn