Job Search Status
Open to workDesired start date: Flexible
Open To Work
Becky Greenfield
Forreston
Work Preference
Summary
Detail-oriented professional with strong communication and relationship-building skills. Proven ability to enhance client satisfaction and efficiently resolve issues in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Egroup Leader
Elevation Church
Ballantyne, North Carolina
05.2024 - Current
- Led weekly group meetings to foster community engagement and spiritual growth.
- Coordinated volunteer schedules to ensure adequate support for church events and services.
- Developed training materials for new group leaders to enhance their effectiveness in guiding members.
- Implemented feedback mechanisms to assess group member satisfaction and address concerns promptly.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
Front Desk/ Camp Store
Jellystone RV Park
Michigan
04.2021 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Home Care Coordinator
Addus Home Health Care
Sterling, IL
08.2017 - 07.2020
- Coordinated care plans with healthcare providers to ensure patient needs met effectively.
- Managed scheduling and logistics for home health visits, optimizing staff deployment.
- Trained and mentored new staff on best practices in patient care coordination.
- Implemented process improvements that enhanced communication between caregivers and families.
- Developed training materials to support ongoing education for home care staff.
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Enhanced patient care by coordinating and scheduling home healthcare services.
- Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
- Upheld strict confidentiality standards while handling sensitive personal information regarding patients'' health conditions.
- Participated in continuing education opportunities to stay current on industry trends and best practices.
Cosmetologist/Salon Owner
Shear Elegance Salon
Shannon, IL
03.2012 - 08.2017
- Provided hair cutting, coloring, and styling services to diverse clientele.
- Educated clients on hair care products and techniques for optimal results.
- Maintained cleanliness and organization of salon equipment and workstations.
- Implemented new product lines, enhancing client satisfaction and retention rates.
- Analyzed client feedback to improve service delivery and address concerns promptly.
- Developed personalized treatment plans based on clients' unique hair types and preferences.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
Customer Service Representative
Rockford Health Physicians
Winnebago, IL
12.2007 - 03.2012
- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
- Managed high-volume call queues while maintaining quality service standards.
- Trained new staff on customer service protocols and operational systems.
- Collaborated with healthcare teams to streamline patient appointment scheduling processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Medical Assistant/Obstetrics Technician
Freeport Hospital
Freeport, IL
10.1995 - 12.2007
- Assisted healthcare providers with patient examinations and medical procedures to ensure high-quality care.
- Managed patient scheduling and follow-up appointments, enhancing clinic efficiency and patient satisfaction.
- Administered medications and injections, adhering to safety protocols and improving patient outcomes.
- Educated patients on treatment plans and medication usage, fostering adherence to prescribed regimens.
- Led training sessions for new staff on clinical procedures and office policies, promoting a knowledgeable team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
Certificate - Cosmetologist
Educators of Beauty
Sterling, IL03-2014
High School Diploma -
Forreston High School
Forreston, IL05-1994
No Degree - Medical
Highland Community College
Freeport, IL03-1995
Skills
- Verbal and written communication
- Relationship building
- Continuous improvement
- Schedule coordination
- Issue resolution
- Shift leadership
- Positive attitude
- Attention to detail
- Computer skills
- Teamwork
- Customer service
- Problem-solving
- Reliability
- Excellent communication
Timeline
Egroup Leader
Elevation Church
05.2024 - Current
Front Desk/ Camp Store
Jellystone RV Park
04.2021 - 08.2021
Home Care Coordinator
Addus Home Health Care
08.2017 - 07.2020
Cosmetologist/Salon Owner
Shear Elegance Salon
03.2012 - 08.2017
Customer Service Representative
Rockford Health Physicians
12.2007 - 03.2012
Medical Assistant/Obstetrics Technician
Freeport Hospital
10.1995 - 12.2007
Certificate - Cosmetologist
Educators of Beauty
High School Diploma -
Forreston High School
No Degree - Medical
Highland Community College