Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Becky Greenfield

Forreston

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Egroup Leader Front Desk/ Camp StoreHome Care CoordinatorCosmetologist/Salon OwnerCustomer Service Representative

Work Type

Part Time

Location Preference

Remote

Salary Range

$18/hr - $50/hr

Summary

Detail-oriented professional with strong communication and relationship-building skills. Proven ability to enhance client satisfaction and efficiently resolve issues in fast-paced environments.

Overview

30
30
years of professional experience

Work History

Egroup Leader

Elevation Church
Ballantyne, North Carolina
05.2024 - Current
  • Led weekly group meetings to foster community engagement and spiritual growth.
  • Coordinated volunteer schedules to ensure adequate support for church events and services.
  • Developed training materials for new group leaders to enhance their effectiveness in guiding members.
  • Implemented feedback mechanisms to assess group member satisfaction and address concerns promptly.
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.

Front Desk/ Camp Store

Jellystone RV Park
Michigan
04.2021 - 08.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Home Care Coordinator

Addus Home Health Care
Sterling, IL
08.2017 - 07.2020
  • Coordinated care plans with healthcare providers to ensure patient needs met effectively.
  • Managed scheduling and logistics for home health visits, optimizing staff deployment.
  • Trained and mentored new staff on best practices in patient care coordination.
  • Implemented process improvements that enhanced communication between caregivers and families.
  • Developed training materials to support ongoing education for home care staff.
  • Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
  • Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
  • Enhanced patient care by coordinating and scheduling home healthcare services.
  • Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
  • Upheld strict confidentiality standards while handling sensitive personal information regarding patients'' health conditions.
  • Participated in continuing education opportunities to stay current on industry trends and best practices.

Cosmetologist/Salon Owner

Shear Elegance Salon
Shannon, IL
03.2012 - 08.2017
  • Provided hair cutting, coloring, and styling services to diverse clientele.
  • Educated clients on hair care products and techniques for optimal results.
  • Maintained cleanliness and organization of salon equipment and workstations.
  • Implemented new product lines, enhancing client satisfaction and retention rates.
  • Analyzed client feedback to improve service delivery and address concerns promptly.
  • Developed personalized treatment plans based on clients' unique hair types and preferences.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Answered phone calls and emails to schedule client appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Implemented creative marketing strategies that attracted new clients while retaining existing ones.

Customer Service Representative

Rockford Health Physicians
Winnebago, IL
12.2007 - 03.2012
  • Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
  • Managed high-volume call queues while maintaining quality service standards.
  • Trained new staff on customer service protocols and operational systems.
  • Collaborated with healthcare teams to streamline patient appointment scheduling processes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Medical Assistant/Obstetrics Technician

Freeport Hospital
Freeport, IL
10.1995 - 12.2007
  • Assisted healthcare providers with patient examinations and medical procedures to ensure high-quality care.
  • Managed patient scheduling and follow-up appointments, enhancing clinic efficiency and patient satisfaction.
  • Administered medications and injections, adhering to safety protocols and improving patient outcomes.
  • Educated patients on treatment plans and medication usage, fostering adherence to prescribed regimens.
  • Led training sessions for new staff on clinical procedures and office policies, promoting a knowledgeable team environment.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.

Education

Certificate - Cosmetologist

Educators of Beauty
Sterling, IL
03-2014

High School Diploma -

Forreston High School
Forreston, IL
05-1994

No Degree - Medical

Highland Community College
Freeport, IL
03-1995

Skills

  • Verbal and written communication
  • Relationship building
  • Continuous improvement
  • Schedule coordination
  • Issue resolution
  • Shift leadership
  • Positive attitude
  • Attention to detail
  • Computer skills
  • Teamwork
  • Customer service
  • Problem-solving
  • Reliability
  • Excellent communication

Timeline

Egroup Leader

Elevation Church
05.2024 - Current

Front Desk/ Camp Store

Jellystone RV Park
04.2021 - 08.2021

Home Care Coordinator

Addus Home Health Care
08.2017 - 07.2020

Cosmetologist/Salon Owner

Shear Elegance Salon
03.2012 - 08.2017

Customer Service Representative

Rockford Health Physicians
12.2007 - 03.2012

Medical Assistant/Obstetrics Technician

Freeport Hospital
10.1995 - 12.2007

Certificate - Cosmetologist

Educators of Beauty

High School Diploma -

Forreston High School

No Degree - Medical

Highland Community College
Becky Greenfield