Becky Heil

Managed and maintained Cisco networking and VOIP systems while providing comprehensive end-user support across the organization. Responsibilities included administering network and system infrastructure, leading IT projects, managing vendor relationships, and applying cybersecurity best practices to protect systems and data while ensuring reliable, efficient technology operations.

• Network Management: Configured, maintained, and troubleshot Cisco routers, switches, and firewalls, leading to a 30% improvement in network performance and uptime. Implemented best practices for network monitoring and security to protect against potential threats.
• System Administration: Administered the Cisco Unity system, ensuring reliable voicemail and messaging services. Provided comprehensive support for VOIP technologies, enhancing communication efficiency within the organization through effective troubleshooting and system optimization.
• Cybersecurity Initiatives: Developed and executed endpoint security strategies, conducting regular security assessments and vulnerability audits to identify and mitigate risks. Collaborated with IT teams to establish threat detection protocols, maintaining a secure computing environment.
• Project Management: Led multiple IT projects, overseeing all phases from initiation to completion while adhering to budgetary constraints and timelines. Coordinated cross-functional teams and facilitated clear communication with stakeholders to define project scope and deliverables, resulting in the successful implementation of new technologies.
• Vendor Management: Cultivated and maintained relationships with key vendors and service providers, negotiating contracts to optimize service delivery. Managed vendor activities effectively, ensuring timely maintenance and troubleshooting support for network and system infrastructure.
• Documentation and Training: Developed comprehensive documentation for network configurations, system processes, and troubleshooting procedures. Created user manuals and training materials, conducting training sessions for staff to promote best practices in technology use and data security.

· Provided vision and strategic leadership for IT infrastructure and support operation throughout.

· Oversee successfully Virtual Window/Linux Server Build Automation Agile Project Via API Using a combination of various tools vRO/vRA v8.9, OneFuse, BigFix CrowdStrike, ServiceNow, Infoblox/Monday.com/Jira/Atlassian/Confluency/Gantt Chart/IP/DNS/DHCP management.

· Developed & implemented a comprehensive risk management plan for the Win/Linux Server Automation Build. Measure and report project performance to leadership.

· Collaborated closely with Stakeholder and scope, objectives, and deliverables and plans.

· Planned & scheduled, defined objectives, tasks, timeline & resources requirements.

· Coordinated with Stake Holder to allocate necessary budget & team resources.

· Engaged with stakeholders to gather requirements and feedback. Provide updates on project progress, constraints & solutions

· Performed assessment on Virtual Server Build procedure stages, Configuration/Installation, Validation Stage & Deployment to production – Go live Stage. Results average of 53-D’s, 32-Manual Task & Traversing 12-Teams Across the build more than once through the build procedure.

· The average Build Stages decreased to 1-hour, Configuration Stage, 2-hr. Installation Stage in Average of approximately 2-days according to application. Resulting in removal of unnecessary tasks and redundancy through the server build, ROI-gaining 77% automation.

· Implemented SLA’s Operational Lever Agreement in ServiceNow for all business units resulting in an 85% response improvement.

· Communicated, coordinated & facilitated successfully between team members, stakeholders and Vendors acting as a central point of contact for project-related inquiries from beginning to Go-Live-Stage.

· Collaborated closely with various teams, including Engineers, Analyst, Account Setup, Credentialing, Account Management, App Development, Legal and Compliance.

· Architected new Server Build Control workflow to reflect new workflow design automation for the Virtual Win/Linux Server Automation to ensure proper processes and procedure were followed. By using business applications and LucidChart

· Led the team with a positive momentum creating differences and accomplishing on time automation process & transformation on a large scale of the Virtual Server Build Automation project.

Applied leadership skills and provided solutions to stakeholders and team members.

· Designed Disaster Recovery Plan Project Using strategy, teams, Risk Assessment, Identify Critical needs & budget. Strong experience with third party vendor contract negotiation and SLA management

· Defined technical strategy plan and Led project planning sessions to define scope deliverables for all projects

• Coordinated cross-functional teams to ensure timely project execution.
• Managed project budgets and allocated resources effectively.
• Developed project timelines and tracked progress against milestones.
• Facilitated stakeholder meetings to gather requirements and provide updates.
• Implemented risk management strategies to mitigate potential issues.
• Designed, conducted hardware and software systems assessment.
• Advised on project costs, concepts , design changes and constraint on all projects.
• Built and established strong partnerships with teams, vendors and contractors.
• Developed, forecasted and maintained, scheduled project plans, timelines, personnel performance, and cost efficiency-budget
• Maintained records of all documents related to each project including specifications, change orders, invoices.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Provided guidance to team members regarding tasks assigned to them.
• Led meetings with internal team members, consultants and contractors.
• Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
• Coordinated resources across multiple departments and teams as needed for successful completion of individual projects.
• Identified risks associated with each project and developed strategies for mitigating those risks.
• Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Made changes to project scope and cost and implemented most effective change management processes to keep project up to date.
• Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
• Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
• Implemented effective communication protocols between internal teams working on different aspects of a given project.
• Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
• Determined project staffing needs and led resource management and created team objectives and roles with specific goals outlined for each individual.
• Drove continuous improvement on all project delivery processes by providing strong leadership.
• Generated and tracked change orders and other contractual modifications affecting budget and schedule.
• Drafted all project schedules and updated as each project progressed and created reports summarizing progress made on projects for review by executive leadership team.
• Analyzed data from various sources such as focus groups. to inform decision-making related to projects.
• Actively obtained feedback from stakeholders throughout the duration of a project to identify areas needing improvement or adjustment.
• Identified project needs by reviewing project objectives and schedules.
• Conferred with project personnel to identify and resolve problems.

· Provided vision and tactical leadership for IT infrastructure and support operations

• Outline and track key performance indicators to measure departmental success

· Managed and executed EOL asset Project replacement of DR Core Switch from Cisco 4Ks to two Cisco 9Ks replacement. From inception, scope, schedule, cost, communication, documentation, focus point liaison to on-time completion.

· Managed & Implemented EOL asset replacement of DR router from ASA 5Ks to HA-IPS/FTD Cisco Ne 2Ks firewall. From inception, scope, schedule, cost, communication, documentation, focus point liaison to on-time completion and within budget.

· Coordinated budget plan for all EOL projects, Intense experience in contract, SLA, KPI.

· Engineered/Managed FMC Project and implemented – From inception to completion-launching new Firepower Management Console environment.

· Engineered/Managed SolarWinds Environment project and implemented from inception to launching new SolarWinds Monitor tool. Schedule and within budget.

· Led, Scoped/Expectation/Risk/Structured/ & Documented EOL Routers/Switches Replacement Project for over 30 sites. On time completion and within budget.

· Managed VMware vSphere Clients, HP DL/380, Dell EMC PowerEdge, SAN perform Analytical Budget Cost

· Managed Cisco UCS Project license budget cost.

· Managed Veeam’s backup/restoration system.

· Own & Managed LandSweeper Asset Tracking, Hardware & Software Distribution, Scrip Deployment, Reporting, Remote Control and licenses budget.

· Managed WSUS Patch Management. SYMITAR-ERP/PCI-DSS Experience./FedLine

· Managed SolarWinds environment, WPM, IPAM, VNQM, NCM, NPM, NTA, SAM license budget.

· Managed Cisco Unified Communication Solution with redundancy environment.

· Managed Azure/O365 On Premise/Teams/SharePoint/OneDrive Project.

· Managed Cisco CUCM, UCCX, Unity and failover voice infrastructure

· Engineered/Managed CER-Cisco Emergency Responder failover infrastructure environment.

· Managed Meraki Dashboard environment, configure, deploy Access Points.

· Managed Call Center application environment and license budget cost.

· Built and managed Quality Management Calabrio Recording environment .

· Led and executed Jabber Project throughout the corporation successfully within budget on scheduled.

· Led executed Open-Source IP address management project “ipam-phpiam”

· Led a strong collaboration & professional team by providing positive mentoring, training & coaching.

· Worked closely with all stakeholders & vendors to meet all requirements needed.

· Manage Windows Servers, SAP ERP, and Palo Alto Firewalls.

· Manage AlienVault High Intelligent Security - Cybersecurity solution.

· Manage & Engineer WSUS, SCCM, Citrix Net Frame XenServer, Exchange, VMWare/vCenter.

· Managed EMC Avamar full backup & restore and Trend Micro OfficeScan Antivirus

· Managed & implemented SolarWinds environment-project improvement security & all eyes on glass

· Manage & configure HPE & Dell Host/Servers

· Osha Training/ISO 9001/27001

· Supported AutoCad 19.1/20.1/21.0.22.0

· Supported Supervisory Control of Sand Data Acquisition (SCADA)

· Worked with Clarity – Cyber Security Intelligence Project.

· Manage McAfee Antivirus Protection Software.

· Implemented/managed BlueJeans Video Conference project cost saving analytical report for VPs.

· Implemented & managed “PaperCut Tool” web printing and documented procedures.

· Manage Palo Alto, AlienVault Unified Security Management, SIEM and Malware detection analysis.

· Worked with ISO 27001

· Managed and provided leadership to diverse environments and delivered results.

· Managed LAN/WAN/SAN.

· Provided network support for over 3,500 US & International users.

· Managed Citrix servers, .NET Framework.

· Managed McAfee Antivirus Protection Software.

· Managed Windows Servers and Active Directory.

· Facilitated meetings, liaised among providers to identify circuit for problem resolution.

· Co-led Implementation for Cisco VoIP phone system.

· Managed high profile projects and VMware virtualization projects.

· Worked with vendor and business management for SAP Accounting system.

· Planned and managed policies/procedures of company.

· Worked with ISO 27001/ISO 9001

· Managed Command Alkon maximizing quality & consistency profit 99%

· Performed-Migration from existing SharePoint to MOSS Environment.

· Established SharePoint 2007 development in a virtual environment.

· Deployed Metalogix SharePoint Site Migration Management Solution.

· Designed SharePoint Global Vision 2010.

· Manage McAfee Antivirus Protection Software

· Manage and Design Internal Web Site & Manage Active Directory and Windows Servers 2003.

· Supported Windows workstation hardware and software configurations.

· Supported LAN/ WAN connectivity globally for 1,600 users.

· Supported Citrix Web based application & SQL database.

· OSHA Training/ISO 9001/27001

· Supported Auto Cad 17.2 & 18.0

· Manage Avaya Phone System

· Work with Houston IT administrators for resolving and troubleshooting communications technologies and related problems.

· Manage all rollout of new and updated technologies to internal and external customers including initial configuration, installation, and client training.

Administered, trained, and supported specific technology systems.

· Manage backup and restoration of electronic data including all off-site storage of archive media.

· Manage McAfee Antivirus Protection Software.

· Manage License and supported Topal Airial Solution & Satellite Imagery

· Provide after-hour support for all non-critical systems when required.