Becky Hurst
Trenton
Summary
Results-driven leader with a strong background in strategic planning and Lean methodologies. Demonstrated ability to achieve enterprise goals through effective client success initiatives and operational excellence. Focused on applying years of leadership experience to create impactful solutions and support organizational growth. Pursuing an AVP position to further develop leadership capabilities and contribute to team success.
Overview
21
21
years of professional experience
Work History
Director, Enterprise Compliance
Unum
Chattanooga
11.2023 - Current
- Managed team addressing enterprise high-risk issues in Cybersecurity and Operational risks.
- Prepared materials for quarterly RCC and CIF board meetings.
- Identified opportunities for Compliance Oversight, piloting models that achieved scalable results.
- Served as lead partner for Regulatory Affairs, Enterprise Audit, Global Information Security, and Enterprise Risk Management.
Director, Project Delivery - Client Success
Unum
12.2021 - Current
- Structured three support teams in Shared Services with streamlined workflow, standardization, KPIs, and comprehensive LMS tools.
- Established operational metrics and dashboards for work visibility, KPI accountability, and representation of Shared Services value.
- Introduced semiannual partner engagement survey to gauge business teams' experience with Shared Services roles effectively.
Manager, Launch Unum - Client Success
Unum
05.2019 - 12.2021
- Operational leadership of core onboarding team for Launch Unum.
- Devised lasting year-end strategies still in use.
- Partnered to establish successful leader-driven problem-solving, empowering higher-impact issue resolution.
- Supported 70% of my team's advancement to diverse roles at Unum.
Manager, Integrated Billing - Client Success
Unum
12.2016 - 05.2019
- Responsible for daily operational management of over $300M annualized premium for VB and Core Group business in the South region.
- Managed quarterly premium goals, client escalations, facilitated employee development and problem-solving, and worked closely with field and upstream partners to ensure exceptional customer service.
Manager, Unum VB Claims (Temporary Rotational Opportunity)
Unum
05.2016 - 12.2016
- Led a team of VB Claims Specialists.
- Oversaw employee growth and collaborated with peer management to manage service requirements for Navilink lists and contingency planning.
Manager, Group Billing - Client Success
Unum
11.2012 - 05.2016
- Managed a team responsible for Core Group premium allocation, payment escalations, instituted an enhanced continuous improvement structure and partnered effectively cross departmentally on all things premium related.
Multiple Individual Contributor and Team Lead Roles
Unum
01.2004 - 11.2012
Education
Associate of Science -
Electronic Computer Programming College
Chattanooga, TN01.1999
Skills
- Outcome-driven
- Project management
- Risk assessment
- Stakeholder engagement
- Strategic planning
- Process improvement
- Client relationship management
- Industry knowledge
- Attention to detail
- Leadership development
- Risk management
- Regulatory compliance
- Operational excellence
- High energy
- Strategically oriented
- Champion of employee growth and development
- Proficient in data-driven influence
- Adept in project management
- Lean Six Sigma Methodology
- Collaborative leadership
- Operational management
Timeline
Director, Enterprise Compliance
Unum
11.2023 - Current
Director, Project Delivery - Client Success
Unum
12.2021 - Current
Manager, Launch Unum - Client Success
Unum
05.2019 - 12.2021
Manager, Integrated Billing - Client Success
Unum
12.2016 - 05.2019
Manager, Unum VB Claims (Temporary Rotational Opportunity)
Unum
05.2016 - 12.2016
Manager, Group Billing - Client Success
Unum
11.2012 - 05.2016
Multiple Individual Contributor and Team Lead Roles
Unum
01.2004 - 11.2012
Associate of Science -
Electronic Computer Programming College
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