Summary
Overview
Work History
Education
Skills
Timeline
Generic

Becky James

PO Box 11 Waterford ,CA

Summary

An efficient, organized and approachable person who is always willing to assist work colleagues when issues arise. Adaptable to all situations and can perform general duties as well as the more complex requests. As a strong problem solver who can analyze a situation and implement a plan of action, Will use all resources and network team players that are available with the anticipation of a great outcome. Believe feedback is important for communication, growth and improvement.

Detail-oriented, efficient, organized, and confidential, as well as an effective professional communicator with internal/external customers.

Dedicated, goal oriented team member, resourceful, analytical problem solver, using all resources and a network of team players to resolve issues.

Able to learn/access new computer programs and technical skills possessing strong Leadership qualities/experience

Overview

25
25
years of professional experience

Work History

Customer Services Rep

Modesto Irrigation District
08.2007 - Current
  • High volume call center assisting customer inquiries, complaints, billing questions, payment arrangements and service requests.
  • Responding to time sensitive email correspondence for Business and Residential customers.
  • Processing email service requests, account and billing issues.
  • Locating best resources and resolutions for our customers by offering options and solutions
  • Working daily with internal departments in accounting, field services, meter department, engineering, and billing departments
  • Temporary upgrade to Senior Representative 2011-2016
  • Self-motivated, with strong sense of personal responsibility and time management skills
  • Working independently and collaboratively in a team environment.

Bank Manager

Guaranty Bank
04.2007 - 08.2007
  • Managed all aspects of financial operations supervising staff of 6 employees
  • Reported on variances and P&L statements to management on a quarterly basis
  • Knowledge and adherence to strict California banking regulations and lending laws
  • Met continued education requirements to maintain licenses necessary for employment
  • Recognized for obtaining highest company score of 97% in district on internal audit
  • Marketed for new customers and retaining business relationships and communication.

Loan Officer

California Mortgage Associates
09.2004 - 04.2007
  • Loan processing and submission of confidential client information
  • Developed strong relationships with customers through high levels of customer service.
  • Improved loan processing efficiency by streamlining application procedures and documentation requirements.
  • Working with internal and external partners to develop and maintain successful relationships with business referral sources, existing and prospective clients
  • Held Real Estate licenses in State of California, 2 term Notary Public commission (expired 2008), California Life Insurance and Annuities licensing.

Branch Manager

American General Finance
06.1999 - 09.2004
  • Responsible for all branch operations and production, monitoring all branch accounts for delinquency, solicitation of new business and cash accounting.
  • Knowledge of and strict compliance with regulatory California laws on lending practices
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Approval of submitted loans and record keeping/files for internal and state auditors
  • Filing appropriate documents and representing branch in Bankruptcy court, small claims court, repossessions and foreclosures.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within team.

Education

Skills

  • MS Word
  • MS Excel
  • MS Outlook
  • Typing
  • 10 Key
  • Power point
  • Modesto Irrigation Districts Advance Metering Management System UIQ
  • Modesto Irrigation Districts Customer Care & Billing System
  • Sharepoint
  • Windows OneNote
  • Microsoft Teams

Timeline

Customer Services Rep

Modesto Irrigation District
08.2007 - Current

Bank Manager

Guaranty Bank
04.2007 - 08.2007

Loan Officer

California Mortgage Associates
09.2004 - 04.2007

Branch Manager

American General Finance
06.1999 - 09.2004

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Becky James