Jessica Harrell
Edmond,OK
Summary
Detail-oriented and highly dependable professionals with experience in customer service, sales support, office management, and healthcare environments. Strong communicator with excellent organizational skills and the ability to manage multiple priorities.
Overview
10
10
years of professional experience
Work History
Customer Services Rep
Saddle Brook
Oklahoma City, OK
11.2025 - Current
- Assisted customers via phone and digital platforms with product inquiries and sales, facilitating informed decision-making.
- Monitored sales leads to identify potential customers., follow up on customer requests, and maintain accurate sales records.
- Operated computer systems to enhance customer service operations and streamline workflows.
- Delivered professional service in fast-paced environment, ensuring patience and clarity in interactions with senior residents.
Internal/External Patient Transporter
Grady Hospital
Atlanta, GA
12.2023 - 12.2024
- Greeted and assisted patients, enhancing comfort and providing reassurance during transport.
- Transported patients throughout hospital, ensuring timely arrivals and professional interactions.
- Operated golf carts and transport equipment, facilitating efficient patient movement across facility.
- Adhered to safety and ethical guidelines while providing patient care.
Office Manager
Ashley Home Store
Fayetteville, GA
10.2015 - 12.2023
- Managed daily office operations, supporting sales associates in addressing customer needs and ensuring accurate documentation.
- Resolved customer complaints, enhancing satisfaction and fostering positive relationships.
- Performed cash reconciliation and balanced financing and credit card systems.
- Processed multiple finance applications, including Acima and Progressive.
- Recorded Safe/Dunbar logs daily to maintain compliance with internal procedures.
Education
Certificate - Cooking 101
Atlanta Technical College
G.E.D. -
McClarin Alternative School
Skills
- Customer Service & Client Relations
- Data Entry & Record Management
- Sales Support & Lead Tracking
- Phone Etiquette & Communication
- Scheduling & Coordination
- Cash Handling & Reconciliation
- Administrative Operations
- Problem Resolution & Time Management
Timeline
Customer Services Rep
Saddle Brook
11.2025 - Current
Internal/External Patient Transporter
Grady Hospital
12.2023 - 12.2024
Office Manager
Ashley Home Store
10.2015 - 12.2023
Certificate - Cooking 101
Atlanta Technical College
G.E.D. -
McClarin Alternative School