Ebony Surgeon
Charlotte,NC
Summary
Dedicated professional with over 8 years of experience in administrative support, leasing, homecare, and medical office operations. Proven ability to manage multiple responsibilities efficiently, provide excellent customer service, and support teams in high-pressure environments. Skilled in scheduling, documentation, client relations, and office operations.
Overview
11
11
years of professional experience
Work History
Remote Customer Service Rep
ResultsCX
Chattanooga, TN
01.2023 - Current
- Resolved customer inquiries efficiently using CRM software.
- Provided product information and troubleshooting assistance to enhance customer satisfaction.
- Collaborated with team members to streamline communication processes, improving response times.
Leasing Agent
Hawthorn Residential Partners
Charlotte, NC
07.2021 - 12.2022
- Conducted property tours, showcasing amenities and features to prospective tenants.
- Facilitated lease agreements, ensuring compliance with company policies and regulations.
- Managed tenant inquiries, providing timely resolutions to enhance customer satisfaction.
Personal Care Assistant
Cadence Assistant Living
Charlotte, NC
01.2020 - 06.2021
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored health conditions, reporting changes to healthcare staff promptly.
- Developed individualized care plans in collaboration with multidisciplinary teams.
Personal Care Assistant
Lavender Hills Assisted Living
Fort Mill, SC
01.2017 - 12.2019
- Trained new staff on resident care protocols and safety procedures.
- Maintained cleanliness and organization of resident living spaces to promote a safe environment.
- Advocated for residents' needs, fostering trust and effective communication with families.
Medical Unit Secretary
Emory University Hospital
Atlanta, GA
06.2015 - 12.2016
- Managed patient scheduling and appointment coordination for efficient unit operations.
- Maintained accurate medical records, ensuring compliance with hospital policies and regulations.
- Facilitated communication between medical staff, patients, and families to enhance care experience.
Education
High School Diploma -
West Mecklenburg High School
Charlotte, NC06-2013
Skills
- Administrative Support & Office Management
- Customer Service & Client Relations
- Leasing & Property Management
- Scheduling & Calendar Management
- Medical Documentation & Patient Coordination
- Communication & Team Collaboration
Timeline
Remote Customer Service Rep
ResultsCX
01.2023 - Current
Leasing Agent
Hawthorn Residential Partners
07.2021 - 12.2022
Personal Care Assistant
Cadence Assistant Living
01.2020 - 06.2021
Personal Care Assistant
Lavender Hills Assisted Living
01.2017 - 12.2019
Medical Unit Secretary
Emory University Hospital
06.2015 - 12.2016
High School Diploma -
West Mecklenburg High School