Job Search Status
Open to workDesired start date: Immediately
Open To Work
Lucretia Hampton
Franklin,KY
Work Preference
Summary
Dedicated Customer Service Specialist with a strong background in administrative support, call center, and customer service roles. Delivers timely data for patient reimbursement while ensuring adherence to policies and maintaining confidentiality. Excels in resolving issues and enhancing customer satisfaction through effective communication and problem-solving. Proven ability to manage priorities in fast-paced environments and contribute to team objectives.
Overview
12
12
years of professional experience
Work History
remote customer service rep
Sagility Health
02.2025 - 03.2025
- Managed high-volume calls while maintaining professionalism and empathy.
- Resolved customer complaints promptly, ensuring a positive experience and fostering loyalty.
- Enhanced customer satisfaction by addressing issues with expertise and a friendly approach.
- Assisted customers with inquiries and resolved issues efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Guided customers through product selection, ordering, billing, returns, exchanges, and technical support.
- Documented customer interactions accurately in the database system.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided feedback to management on customer trends and concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Full Time Student
Ultimate Medical Academy
Hopkinsville, KY
03.2023 - 07.2024
- Demonstrated self-direction and motivation by consistently managing personal responsibilities.
- Prepared for class and submitted all assignments punctually, ensuring timely progression in studies.
- Adapted to new technology and utilized resources effectively to establish realistic expectations for projects.
Hospital Housekeeper / Environmental Aide
Cumberland Hall Hospital
Hopkinsville, KY
04.2020 - 04.2021
- Promoted and enforced safety and infection control practices to ensure a safe environment for patients and staff.
- Cleaned and sanitized patient rooms and assigned areas following established procedures to maintain a hygienic setting.
- Respected patient privacy and maintained confidentiality standards.
- Maintained and documented inventory of necessary supplies to support uninterrupted operations.
Customer Service Representative
TeleTech | Call Center
Hopkinsville, KY
08.2017 - 04.2020
- Served as initial point of contact, managing inbound calls and resolving customer inquiries regarding tax concerns.
- Identified customer needs, provided resolutions to problems, and followed established procedures.
- Entered customer account data while ensuring clarity and conciseness in communication.
- Accurately documented activity in customer accounts while maintaining confidentiality.
Office Assistant
Pennyrile Allied Community Services
Hopkinsville, KY
12.2012 - 11.2016
- Coordinated administrative activities to support efficient office operations.
- Ensured organization and smooth operation of office tasks and resources.
- Organized paperwork, managed calls, and maintained office files.
- Scheduled appointments, distributed mail, and kept all information confidential.
Education
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy
12-2024
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Skills
- Customer service
- Call management
- Conflict resolution
- Problem resolution
- Complaint handling
- Team collaboration
- Communication skills
- Listening skills
- Detail orientation
- Time management
- Tech adaptability
- Data Entry
- Microsoft Office Applications
- Appointment setting
- Medical Office
- Medical Administrative
- Patient Registration
- Medical Billing
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Medical coding
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Documentation practices
- Safety procedures
- Task initiative
- Information literacy
- Call center procedures
- Client relations
- Complaint handling
- Client relations
- Call center procedures
- Client relations
Prior Employment
Indiana Repertory Theater, Maintenance Supervisor and Housekeeper, 7+ years
Key Qualifications
- Microsoft Office Applications – Word, Excel, and PowerPoint
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare / Medicaid Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
Timeline
remote customer service rep
Sagility Health
02.2025 - 03.2025
Full Time Student
Ultimate Medical Academy
03.2023 - 07.2024
Hospital Housekeeper / Environmental Aide
Cumberland Hall Hospital
04.2020 - 04.2021
Customer Service Representative
TeleTech | Call Center
08.2017 - 04.2020
Office Assistant
Pennyrile Allied Community Services
12.2012 - 11.2016
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy