Tonasia Battle
Greenville,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Remote Customer Service Rep
Loandepot
Greenville, NC
02.2019 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Developed and updated databases to handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Remote Sales Agent
Kelly Services
Greenville, MS
08.2016 - 02.2019
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Grad School - Diploma
South Central High School
Winterville, NC06.2016
Skills
- Microsoft Word
- Retail Sales Customer Service
- Lotus Notes
- Microsoft PowerPoint
- Credit Card Payment Processing
- Active Listening
- Order Fulfillment
- Sales Expertise
- Customer Relations
- Technical Support
- Call Center Operations
- Customer Service
- Data Evaluation
Timeline
Remote Customer Service Rep
Loandepot
02.2019 - Current
Remote Sales Agent
Kelly Services
08.2016 - 02.2019
Grad School - Diploma
South Central High School
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