Alisha Lawton
Dearborn,MI
Summary
Dynamic customer service professional with experience at Continuum Global Solutions, adept at resolving conflicts and enhancing customer loyalty through active listening and problem resolution. Proven ability to maintain professionalism under pressure while ensuring high satisfaction rates. Skilled in data entry and relationship building, committed to delivering exceptional service.
Overview
25
25
years of professional experience
Work History
Remote Customer Service Rep
Continuum Global Solutions
12.2023 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Home Health Aide
Homewell Agency
11.2016 - 11.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Nurse Assistant
Corewell Hosptial
07.2000 - 10.2015
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
Education
Business Management
Lawton Career Institute
Warren, MI06-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Customer relations
- Relationship building
- Problem resolution
Timeline
Remote Customer Service Rep
Continuum Global Solutions
12.2023 - 03.2025
Home Health Aide
Homewell Agency
11.2016 - 11.2023
Nurse Assistant
Corewell Hosptial
07.2000 - 10.2015
Business Management
Lawton Career Institute
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