Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desharra Burt

Grand Prairie,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Remote Customer Service Rep

Natura Bisse International
10.2019 - 08.2024
  • Review daily shipment log.
  • Input orders into company system.
  • Create shipping paperwork for outbound deliveries.
  • Track shipments and update master list.
  • Handle any issues or discrepancies with shipments.
  • Communicate delivery updates with sales team.

Remote Call Center Supervisor

Humana Insurance - Humana Clinical Pharmacy
10.2016 - 08.2019
  • Assist in the formulation of targets for individuals and teams.
  • Hire and onboard new employees.
  • Trained team members on performance metrics and consumer behavior identification.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.

Education

Associate's degree - Education

UT Arlington
06-2026

Skills

  • Three years of administrative experience
  • Call center experience
  • Computer skills (4 years)
  • Sales experience
  • Experienced with Microsoft Office applications

Timeline

Remote Customer Service Rep

Natura Bisse International
10.2019 - 08.2024

Remote Call Center Supervisor

Humana Insurance - Humana Clinical Pharmacy
10.2016 - 08.2019

Associate's degree - Education

UT Arlington

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