Becky Kadilak
Tyler,Texas
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives effective outcomes in high-pressure environments. A collaborative team player who adapts seamlessly to evolving needs while maintaining a strong focus on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to fulfilling customer and organizational objectives.
Overview
8
8
years of professional experience
Work History
LVN
Aveanna Healthcare
05.2025 - Current
- Providing customer service and updates to confidential records by utilizing collected data while maintaining integrity through electronic health records.
- Effectively exchanging and understanding information, whether verbal or written, while documenting notes on a tablet at a remote location.
- Administered medications and monitored vital signs to ensure patient safety.
Bookseller - Cashier 1
Half Price Books
11.2024 - 01.2025
- Engage with customers by answering questions and sharing product details.
- Helping customers before, during, and after sales to meet clients' needs.
- Developed promotional displays to increase visibility of featured titles, driving store traffic and interest.
Warehouse Associate
Amazon Fulfillment Center
10.2023 - 08.2024
- Collaborated effectively with team members to decipher, process, package, and ship orders while ensuring the accuracy and integrity of items and data.
- Proficiency in English.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
LVN
MultiCare Deaconess Hospital
07.2023 - 09.2023
- Provided age-appropriate customer care and performed routine services for clients from diverse backgrounds. Educates and oversees the client's activities.
- Collaborated with interdisciplinary teams to optimize patient care outcomes.
LVN
Aveanna Healthcare
04.2022 - 07.2023
- Independently prioritize updates to confidential records using collected data, and ensure information integrity while working remotely.
- Use electronic health records (EHRs), computers, tablets, and other technologies.
- Educated patients and families on health management and disease prevention strategies.
Planned Career Break
Becky Kadilak
04.2021 - 04.2022
- Intentional pause to focus on full-time caregiving; excited and energized about returning to work.
- Proactively pursued remote learning in Microsoft Office, excelling because of strong self-management skills and focus.
- Self-motivated, with a strong sense of personal responsibility.
LVN
Aveanna Healthcare
12.2017 - 04.2021
- Follow ethical standards, policies, and procedures consistently throughout the workday when caring for clients at remote sites. Use problem-solving and multi-tasking skills.
- Operate computers and deliver customer service independently at remote sites.
- Conducted regular assessments to evaluate patient progress and adjust care strategies accordingly.
Education
Certificate Program - Nursing Education, Hospital-Based Nursing
Joe G. Davis School of Nursing
Huntsville, TX01.2015
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ11-2011
Skills
- Customer engagement
- Engaged listening
- Analytical reasoning
- Detail-oriented data management
- Customer service management
- Issue resolution
- Effective relationship management
- Experienced with digital tools
- Data analysis in Excel
- Complaint resolution
- Task scheduling
- Process documentation
- Numerical problem-solving ability
Accomplishments
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Technology Skills
- Completed team and individual projects using Word, Excel, PowerPoint, Outlook coursework remotely for the University of Phoenix degree plan.
- Quickly adapts to new and evolving technology.
- Remote communication includes email, phone, videoconferencing (Zoom, Microsoft Teams), and University of Phoenix remote team meetings.
Timeline
LVN
Aveanna Healthcare
05.2025 - Current
Bookseller - Cashier 1
Half Price Books
11.2024 - 01.2025
Warehouse Associate
Amazon Fulfillment Center
10.2023 - 08.2024
LVN
MultiCare Deaconess Hospital
07.2023 - 09.2023
LVN
Aveanna Healthcare
04.2022 - 07.2023
Planned Career Break
Becky Kadilak
04.2021 - 04.2022
LVN
Aveanna Healthcare
12.2017 - 04.2021
Certificate Program - Nursing Education, Hospital-Based Nursing
Joe G. Davis School of Nursing
Bachelor of Science - Health Administration
University of Phoenix