Becky king
Lewisville
Summary
Resourceful Senior Member Services Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and policy interpretation. Excel at communication, empathy, and problem-solving, ensuring member satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Senior Member Service Representative
ohio valley community Federal credit union
Marietta
10.2016 - Current
Senior Member Service Representative
ohio valley community Federal credit union
Marietta
10.2016 - Current
My job at the senior teller was to balanced my drawl and the vault at all times making sure that the teller under me bought cash from the vault to keep teller drawl balanced and ready to wait on members' orderss and supplies that were needed do all paperwork on paper and on the computer
- Maintained accurate member records in the credit union's database system.
- Conducted training sessions for new staff on customer service protocols.
- Monitored compliance with regulations and credit union policies during interactions.
Education
Monroe Central High School
Woodsfield , OhSkills
- Member account management
- Customer relationship management
- Credit union compliance
- Operational oversight
- Customer service excellence
- Customer service expertise
- Member engagement
- Training facilitation
- Team management
- Team collaboration
- Attention to detail
- Time management
Timeline
Senior Member Service Representative
ohio valley community Federal credit union
10.2016 - Current
Senior Member Service Representative
ohio valley community Federal credit union
10.2016 - Current
Monroe Central High School