Shelley Duarte
Pueblo,CO
Summary
Dynamic Senior Member Service Representative with extensive experience at Ent Credit Union, excelling in loan origination and regulatory compliance. Known for exceptional customer service and problem-solving skills, I consistently enhance member satisfaction and retention while ensuring adherence to financial regulations. Proven track record in delivering effective service recommendations and fostering team collaboration. With established relationships and a proven track record, I am eager to take the next steps in my career and bring added value to the team.
Overview
22
22
years of professional experience
Work History
Senior Member Service Representative
Ent Credit Union
Pueblo, CO
01.2003 - Current
- Decibel Credit Union, 2003-2007 Teller; assist members with account inquiries, transactions and product recommendation, ensuring a positive experience while maintaining accuracy and compliance with credit union policies and procedures
- Ent Credit Union,2008-present; Senior Member Service Representative; acquired as loan closer and lending consultant specialties, provide comprehensive lending support, including loan origination, closings and underwriting communication, while delivering exceptional member service and ensuring compliance and financial regulations
Education
High School Diploma -
East High School
Pueblo, CO05-1987
Skills
- Loan origination
- Regulatory compliance
- Customer service
- Problem solving
- Product knowledge
- Team collaboration
- Data entry
- Lending support
- Membership retention
- Effective communication
- Performance tracking
- Compliance
- Strong empathy
- Exceptional communication
- Customer service expertise
- Sales proficiency
- Service recommendations
- Product sales
- Transaction processing
- Product recommendations
- Member correspondence
- Member account management
- Product and service sales
- Analytical thinking
- Office equipment proficiency
- Multitasking
Timeline
Senior Member Service Representative
Ent Credit Union
01.2003 - Current
High School Diploma -
East High School
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