Jeanette Erazo
Whittier,Ca
Summary
Finance professional with 17 years of experience in consumer loans and financial services. Achieved top sales and exceeded loan metrics at OneMain Financial through exceptional customer service. Expertise in managing loan portfolios, conducting credit analyses, and resolving complex account issues, demonstrating a commitment to compliance and financial integrity. Proven leader skilled in guiding teams, managing projects, and developing efficient processes aligned with organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Member Service Representative
Los Angeles Electrical Workers Credit Union
Pasadena, California
12.2025 - Current
- Resolved member account inquiries and processed transactions efficiently.
- Cross-sold financial products, including loans and investments, to meet member needs.
- Processed loans by applying underwriting criteria and best practices.
- Negotiated terms for modifications or renewals of existing loans.
- Processed home equity loans in accordance with established guidelines and procedures.
- Collaborated with team members to improve onboarding procedures for new accounts.
Relationship Banker
BMO Harris
07.2025 - 12.2025
- Recommended tailored solutions for sales and service needs, enhancing customer experience in everyday banking, retail investments, lending, home financing, and small business solutions.
- Engaged customers to grow business by generating appointments and building relationships within the community, contributing to increased client retention.
- Identified and met customer needs, leading to improved satisfaction and loyalty.
- Recommended personal lending transactions, including home financing, according to bank policy.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in the database.
Assistant Manager
OneMain Financial
02.2018 - 07.2024
- Managed loan portfolios of over $17 million in a fast-paced, high-volume branch while consistently ranking among top-performing locations.
- Processed and funded consumer loans, conducted second-look reviews, and completed account research and portfolio assessments to mitigate risk.
- Executed collections and loan servicing tasks, including credit reporting, address changes, and document tracking to ensure compliance and timely resolution.
- Provided excellent service to clients by handling consumer loan inquiries, resolving account issues, and delivering timely support across financial services.
- Supported member onboarding by building client portfolios and cross-selling relevant loan and insurance products.
- Collaborated with centralized and legal teams to manage payoffs, titles, DMV coordination, and insurance claims.
- Managed senior personnel in marketing and sales, overseeing team performance and strategy alignment with branch goals.
- Maintained up-to-date training on regulatory compliance and consumer lending standards.
Loan Manager
Dollar Loan Center
08.2014 - 02.2018
- Supervised team operations and daily branch activities with a focus on customer satisfaction and regulatory adherence.
- Processed consumer loan applications, assessed borrower eligibility, and ensured documentation accuracy and completeness.
- Advised members on loan options, gathered financial data, and evaluated creditworthiness per underwriting guidelines.
- Executed marketing initiatives that increased member acquisition and strengthened relationships.
- Oversaw cash handling procedures, including drawer reconciliation, vault balancing, and deposit preparation with strict adherence to security policies.
- Reviewed applicants' credit histories and paperwork to assess loan feasibility.
- Monitored loan pipelines to ensure timely tracking and logging of loan statuses.
Sales Supervisor
PLS Financial
01.2010 - 08.2014
- Handled day-to-day operations including cash handling, account openings, and transactional processing.
- Delivered personalized service to customers seeking new accounts, loans, or account resolutions.
- Balanced cash drawers, verified checks, and monitored for potential fraud, ensuring regulatory and operational compliance.
- Educated customers on product offerings to promote member engagement and increase service adoption.
- Managed high-volume cash transactions, balanced multiple cash drawers, verified large deposits, and monitored for discrepancies or fraud.
- Ensured cash flow accuracy, performed nightly drawer audits, and supported branch compliance audits.
Education
High School Diploma -
Belmont High School
Los Angeles, CA03-2006
Skills
- Relationship building and management
- Policy development and implementation
- Timely account finalization
- Recordkeeping requirements
- Loan origination
- Sales proficiency
- Loan processing
- Financial product knowledge
- Risk assessment
- Service recommendations
- Escalation handling
Languages
- Spanish
- English
Certification
- NMLS : 2531332
- Licensed Health Insurance Agent
- Notary Public
- Registered with American Bankers Association
Timeline
Member Service Representative
Los Angeles Electrical Workers Credit Union
12.2025 - Current
Relationship Banker
BMO Harris
07.2025 - 12.2025
Assistant Manager
OneMain Financial
02.2018 - 07.2024
Loan Manager
Dollar Loan Center
08.2014 - 02.2018
Sales Supervisor
PLS Financial
01.2010 - 08.2014
High School Diploma -
Belmont High School