Becky McGee
Charlotte,NC
Summary
Dynamic professional with a proven track record in enhancing client satisfaction and expanding customer bases. Expert in new hire training and creative problem-solving, adept at driving sales through strategic planning. Achieved significant revenue growth by leveraging exceptional service and innovative sales techniques.
Overview
10
10
years of professional experience
Work History
Studio Manger, Trainer, Personal Trainer
9round Kickboxing
09.2021 - Current
- Mentored and managed new hires, resulting in stronger staff development and increased productivity.
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Increased client retention through consistent communication, motivation, and support.
Market Development Manager
Sweetwater Brewing
07.2018 - 03.2020
- Participated in quality control testing to maintain high standards of flavor, aroma, and appearance in all products.
- Assisted marketing efforts by representing the brewery at local events, promoting brand awareness and fostering community engagement.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Sales Representative
Skyland Distributing
09.2016 - 07.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
General Manager
Carolina Vines
07.2014 - 07.2016
- Mentored and trained staff members to ensure exceptional customer service standards.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Streamlined inventory management for optimal stock levels and reduced waste.
Education
WSET: Level 2 - Wine, Spirits, Education Trust
Johnson & Wales University - Charlotte
Charlotte, NC03.2015
Bachelor Of Science - Police Science
Appalachian State University
Boone, NC06.2012
Skills
- New Hire Training
- Planning and coordination
- Group and individual instruction
- Creative Problem-Solving
- Interpersonal Communication
Timeline
Studio Manger, Trainer, Personal Trainer
9round Kickboxing
09.2021 - Current
Market Development Manager
Sweetwater Brewing
07.2018 - 03.2020
Sales Representative
Skyland Distributing
09.2016 - 07.2018
General Manager
Carolina Vines
07.2014 - 07.2016
WSET: Level 2 - Wine, Spirits, Education Trust
Johnson & Wales University - Charlotte
Bachelor Of Science - Police Science
Appalachian State University
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