Becky Morrison-Rodriguez
Rosenberg,TX
Overview
25
25
years of professional experience
Work History
Home Health Caregiver
David Lyman
Richmond, TX
11.2021 - 05.2022
- Responded promptly to emergencies involving assigned patients.
- Demonstrated compassion and maintained professional boundaries with all clients.
- Observed strict infection control practices in all work areas.
- Transported clients to medical appointments and other necessary locations.
- Maintained a clean, safe environment by changing linens, cleaning bathrooms, and doing laundry.
- Assisted clients with mobility challenges by providing support for transfers.
- Administered medications as prescribed and documented administration per policies.
- Assessed ongoing physical condition of clients and reported health changes to supervisors.
Home Care Provider
George & Juanita Unglaub
Richmond, TX
08.2018 - 05.2021
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Transported clients to medical appointments or other destinations when necessary.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Assisted with client personal care needs to foster independence and well-being.
- Recognized emergency situations and implemented appropriate procedures.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped client with medication self-administration.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Documented patient status and reported changes in care needs.
- Assisted clients with proper exercises and rehabilitation.
- Planned, prepared or served meals to patients according to prescribed diets.
- Accompanied clients to doctors' offices or on other trips outside home.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Planned optimal meals based on established nutritional plans.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
- Checked patients' pulse, temperature and respiration.
- Administered prescribed medications under direction from physician.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Office Manager
Brazos Collision
Richmond, TX
08.2011 - 07.2018
- Advised customers on proper vehicle care techniques after completion of repairs.
- Performed daily inspections of service technicians' work to ensure quality assurance.
- Conducted performance appraisals for staff members and provided feedback on areas of improvement.
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
- Maintained accurate records of all inventory levels, including ordering parts when necessary.
- Provided customers with repair estimates and advised them on additional services that may be needed.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Implemented new methods to increase efficiency in the service department.
- Developed and implemented policies and procedures for efficient workflow.
- Prepared monthly financial statements for review by upper management.
- Assisted in resolving warranty claims between customers and manufacturers.
- Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.
- Reviewed invoices from suppliers to ensure accuracy before payment was made.
- Created marketing plans for the service department to attract more customers.
- Organized special events to promote the company's automotive services.
- Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
- Scheduled preventive maintenance services for customers according to manufacturer's recommendations.
- Assigned and scheduled work of auto service staff handling vehicles per day.
- Coordinated daily operations to maintain compliance with annual budget goals.
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
- Implemented processes to improve customer satisfaction and retention.
- Created and managed budgets for travel, training, and team-building activities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained accurate records of payroll information including wages, deductions, bonuses.
- Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions.
- Prepared monthly, quarterly, and annual financial statements in accordance with generally accepted accounting principles.
- Identified areas of improvement in the existing accounting system and recommended changes accordingly.
- Provided guidance on taxes such as income tax returns, sales tax returns.
- Prepared financial statements and reports for management review.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Prepared and monitored the company's budget, comparing actual performance with budgeted forecasts.
- Monitored and managed cash flow, forecasting future financial positions.
- Supervised, trained, and mentored accounting staff, promoting a culture of high performance and continuous improvement.
Office Administrative Assistant
Collision Auto Center
Houston, TX
10.1997 - 03.2011
- Negotiated contracts with clients to maximize profitability.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Monitored competitor activities in order to stay ahead of the competition.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Generated leads through cold calling activities.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Prepared monthly financial statements for each account.
- Utilized problem-solving skills when dealing with difficult customers.
- Ensured compliance with industry regulations when dealing with clients.
- Solicited feedback from customers on their experience with products or services.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- Renewed existing accounts by building relationships with clients.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Produced sales documents, finalized deals and filed records.
- Listened to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Education
High School Diploma -
Lamar Consolidated High School
Rosenberg, TX05-1994
Skills
- Medication administration
- Infection control
- Patient assessment
- Mobility assistance
- Emergency response
- Meal preparation
- Transportation services
- Personal care
- Documentation practices
- Time management
- Emotional support
- Problem solving
- Hospice care
- Medical equipment operation
- Personal hygiene assistance
- Bedside care
- Patient care
- Recording vital signs
- Pain management
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Home Health Caregiver
David Lyman
11.2021 - 05.2022
Home Care Provider
George & Juanita Unglaub
08.2018 - 05.2021
Office Manager
Brazos Collision
08.2011 - 07.2018
Office Administrative Assistant
Collision Auto Center
10.1997 - 03.2011
High School Diploma -
Lamar Consolidated High School