Rebecca (Becky) Nelson
Clinton,MO
Summary
Organized Medicare Collector with 7 years of experience in Medicare billing. Extensive knowledge of medical terminology and reviewing claims. Adept at posting and collecting payments quickly. Extensive knowledge in reading EOB's
Proactive Medicare Collector with a distinguished understanding and use and data entry. Adept at posting and collecting payments and an expert in handling customer complaints and comments.
Patient-focused Medicare Collector with 7 years of experience. Adept at maintaining long-term relationships with clients and accurately recording payments and collections. Successful in efficient collections and communicating with coworkers. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
32
32
years of professional experience
Work History
Medicare Collector
Golden Valley Memorial Healthcare
2016.07 - Current
- Reviewed outgoing bills for eligibility and accurateness.
- Transferred balances to correct payers.
- Efficiently collected payments and communicated with clients.
- Processed billing calls and answered questions from patients and third-party carriers.
- Processed online and paper appeal submissions and refund requests.
- Corrected, completed and processed claims for multiple payer codes.
- Upload claims to be sent to Insurance.
- Researched billing errors and discrepancies to initiate corrective action.
- Checked eligibility on WPS (Medicare Website) for coverage.
Pharmacy Technician
Summers Pharmacy
2013.04 - 2016.06
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician
Kreisler Drug
1992.04 - 2013.04
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Education
High School Diploma -
Sherwood High School
Creighton, MOSkills
- Payment Posting
- Collection Calls
- Data Entry
- Automated Document Scanning
- Payment Processing
- Insurance Company Communication
Timeline
Medicare Collector
Golden Valley Memorial Healthcare
2016.07 - Current
Pharmacy Technician
Summers Pharmacy
2013.04 - 2016.06
Pharmacy Technician
Kreisler Drug
1992.04 - 2013.04
High School Diploma -
Sherwood High School
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