Becky Penta
Tolland,CT
Summary
Personable, dedicated and eager to contribute my people and life skills through hard work, communication, support and excellent work ethic. Clear understanding of professionalism and confidentiality. Motivated to learn, grow and excel any task or problem presented to me.
Overview
27
27
years of professional experience
Work History
Receptionist (Per Diem)
Slicer Income Tax
02.2022 - Current
- Greeting clients upon arrival.
- Organizing cards/files and taxes when needed. Handle sensitive information with discretion while maintaining strict confidentiality standards.
- Returning clients taxes after being completed and collecting payments.
- Answering phone, taking messages and communicating with tax preparers as necessary.
- Keep clean and professional environment.
Commercial Cleaning Technician
ICLEANCT, LLC
11.2020 - Current
- Work independently throughout facility. High quality touch point cleaning with focus on detail. Vacuuming, mopping and dust all areas of Fenton River Vet to maintain organized, professional appearance for employees and clients.
- Empty waste paper and other trash from premises and move to appropriate receptacles.
- Communicate with supervisor with any regards for supplies and any extra requests business may be in need of for their facility.
Rental Car Agent
Bolles Motors
06.2022 - 08.2023
- Greeted and checked customers into their rental vehicles through computer or tablet. Guided customers to their designated rental.
- Inspected, cleaned and recorded appropriate information upon return of rentals.
- Input upcoming appointments into computer. Along with making weekly calendar for upcoming appointments.
- Transported and parked rentals. Refueled vehicles as needed.
Fine Jewelry Sales Associate
Friedrich Jewelers, Inc.
10.1996 - 06.2021
- Greeted customers upon their arrival. Helped them locate merchandise and suggested suitable options. Assisted with their repairs, pearl and bead restringing. Battery replacement, watch band shortening and replacement. Did machine engraving and polished jewelry.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills. Always handled customers jewelry with care and concern.
- Offered each customer top-notch, personal service and polite support to their individual needs and customer satisfaction.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Displayed merchandise by arranging in appealing ways to boost sales. Store setup and closing. Assisted in jewelry purchasing decisions. Documented incoming and outgoing merchandise. Was relied on for attention to detail to be able to create ideas and designs for repairs.
Enumerator
United States Census Bureau
07.2020 - 10.2020
- Traveled door-to-door in assigned communities to conduct interviews/follow up in 2020 census questionnaire. Clearly explaining process and purpose while presenting myself professionally. Able to develop quick friendly connection with people to make them comfortable and willing to participate.
- Protected personal identifying information.
- Managed revolving case load with cases in diverse environments. Ability to manage time efficiently to allow attempt of maximum number of cases per shift.
- Worked with apartment managers, rental offices and proxies to complete cases when necessary.
- Reached out to supervisors and managers to resolve procedural issues in special situations.
- Maintained timesheet, track hours and mileage.
Education
Diploma -
Ellington High School
Ellington, CT06.1994
Skills
- Telephone etiquette
- Client Engagement
- Teamwork
- Detail-oriented
- Verbal and written communication
- Excellent work ethic
- Responsible
- Customer service
- Recordkeeping
- Clerical
- Organization and Time management
- Flexible & Adaptable
Timeline
Rental Car Agent
Bolles Motors
06.2022 - 08.2023
Receptionist (Per Diem)
Slicer Income Tax
02.2022 - Current
Commercial Cleaning Technician
ICLEANCT, LLC
11.2020 - Current
Enumerator
United States Census Bureau
07.2020 - 10.2020
Fine Jewelry Sales Associate
Friedrich Jewelers, Inc.
10.1996 - 06.2021
Diploma -
Ellington High School
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