Becky Perras

• Supervised daily maintenance operations to ensure equipment functionality and safety compliance.
• Trained and mentored junior maintenance staff on best practices and equipment handling procedures.
• Conducted regular inspections of landscaping tools and machinery to identify repair needs proactively.
• Collaborated with project managers to align maintenance activities with landscaping project timelines.
• Ensured timely completion of projects by allocating resources appropriately based on priority levels.
• Evaluated employee performance, providing constructive feedback to encourage professional growth within the department.
• Optimized workflow for increased productivity, implementing streamlined processes for maintenance tasks.

• Led operational strategy for multiple locations, enhancing service delivery and customer satisfaction.
• Mentored salon managers, fostering talent development and improving team performance across the region.
• Analyzed sales trends to implement targeted promotions, driving revenue growth in underperforming areas.
• Streamlined inventory management processes, reducing waste and ensuring product availability in all salons.
• Conducted regular performance evaluations, providing constructive feedback to enhance individual and team outcomes.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
• Transformed underperforming teams into productive, profitable teams.

• Led team in delivering exceptional customer service, enhancing overall client satisfaction and loyalty.
• Mentored staff on product knowledge and application techniques, fostering a culture of continuous learning.
• Developed promotional strategies to increase retail sales, driving revenue growth through targeted marketing initiatives.
• Managed inventory control processes, ensuring optimal stock levels and minimizing product shortages or excesses.
• Implemented training programs for new hires, increasing onboarding efficiency and staff performance consistency.
• Collaborated with corporate teams to align salon objectives with overall business goals, supporting strategic growth initiatives.
• Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.

• Developed and implemented training programs for new staff, enhancing skills and productivity.
• Led daily salon operations, ensuring efficient workflow and exceptional client service.
• Analyzed customer feedback to identify areas for improvement in service delivery.
• Established performance metrics for staff, driving accountability and enhancing overall team performance.
• Oversaw compliance with health and safety regulations, maintaining a safe environment for clients and staff.
• Managed cash flow, business transactions, banking, and accounting processes.
• Scheduled employees to maintain adequate coverage during business hours.
• Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
• Oversaw salon employee performance, facility cleanliness, and sales.
• Maintained general appointment calendar and set shift schedules.
• Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
• Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
• Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
• Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.

• 3.7 GPA
• Completed 1 year Internship at Hoosac Bank.

2020: Ulta Beauty Inc. Master's Cosmetology Program:

Master Techniques Acquired:

Foiling, Balayage, Prom and Wedding design, makeup, and merchandising. Created floor design demo's and in store salon educational service training.

Completed In Store Salon Educator Program.