Summary
Overview
Work History
Education
Awards and Achievements
Leadership Experience
Timeline
Generic

Becky Primus

Lakeland,FL

Summary

Experienced Professional PIP Litigator with a Florida 6-20 All Lines License, offering eight years of expertise in claims management. Specializes in PIP litigation and depositions, excels at managing multiple priorities with exceptional organization and a positive attitude.

Overview

9
9
years of professional experience

Work History

PIP Litigator

GEICO
10.2023 - Current
  • Preparing referrals to staff counsel to include any identified issues, claims position regarding settlement or defense of the lawsuit, and detailed direction and control for the next steps for defense counsel.
  • Issuing payments for PIP lawsuits and Civil Remedy Notices per the regional processes.
  • Assisting defense counsel in the preparation of discovery responses and motions for summary judgment. Not limited to verification of interrogatories and executing affidavits.
  • Attending depositions as a corporate representative, including mediations, arbitrations, and trials as required.
  • Obtaining medical and injury, loss of earnings, and other expense information on the eligible parties in a lawsuit to elevate claims for No-Fault benefits.
  • Analyzing complex sets of claim information, usually involving multiple sets of provider bills, and determining coverage under the policy contract and No-Fault laws.
  • Communicating with attorneys for additional verification within the timelines outlined by regulations and laws.

PIP Demand Adjuster

GEICO
12.2019 - 10.2023
  • Handled negotiations and resolutions of pre-suit PIP Demands
  • Conducted claim follow-ups to ensure all necessary information remains assessed in settlements
  • Crafted correspondence for the Demand Attorney, evaluating all complaints and defenses within response
    letters.
  • Calculated and disbursed owed benefits to medical providers following the Florida PIP Statute 627.736,
    including any applicable penalties, postage, and interest; ensuring prompt processing of claim payments and
    adjustments; and resolving PIP pre-litigation demands.
  • Ensured claim files are properly documented.
  • Maintained a high level of productivity while ensuring the accuracy and precision of responses.

PIP Claims Adjuster

GEICO
03.2019 - 12.2019
  • Conducted thorough investigations of PIP claims, assessing medical coverage for all individuals injured
    during vehicular accidents.
  • Obtained recorded statements and diligently processed applicable information from all involved parties to
    determine eligibility for Medical Coverage.
  • Utilized Accurint and ISO to document findings within the claim file.
  • Offered empathy and support to individuals going through challenging situations, while also effectively
    explaining available coverage options
  • Identified pro-rata scenarios, surrogating when necessary.
  • Scheduled Independent Medical Examinations (IMEs) and Examination Under Oath (EUOs)

Customer Service Representative

GEICO
06.2017 - 03.2019
  • Handled high volumes of inbound calls, serving as the initial point of contact for customers involved in motor vehicle accidents
  • Provided exemplary customer service while collecting pertinent information for claims processing
  • Determined liability, advised on applicable coverage, and allocated claims to the appropriate handling
    adjusters
  • Facilitated vehicle inspection appointments for policyholders through auto damage adjusters and furnished rental information as needed

Para and Substitute Teacher

Kelly Services
08.2016 - 06.2017
  • Conducted parent-teacher conferences to discuss student progress and develop strategies for improvement
  • Worked with disabled students, personalizing student learning and development of their interpersonal
    communication skills.
  • Maintained accurate records of student attendance and behavior, and reported any issues to the teacher

Customer Service Representative

Amazon
08.2016 - 01.2017
  • Answer customer requests through phone, chat and email regarding order and product questions, payment
    matters, returns, and website guidance
  • Collaborated with cross-functional teams to resolve customer issues and complaints
  • Developed customer service scripts that improved ability to handle customer inquiries

Education

General Education Development Diploma

Florida

Polk State College - Childhood Education

Lakeland, FL

Awards and Achievements

  • Top 5% in the Country Award – July 2024 - March 2025
  • #1 in Lawsuit Closures – January 2025 to Current
  • Recognition for Excellence – December 2024 - May 2025

           1st in File Quality 

           1st in Production 

           Recognized by Senior Director Lisa Tarallo

  • Achieved multiple settlement conferences with different opposing councils to get thousands of suits successfully closed floor wide

Leadership Experience

Moose Member, Polk County, 01/2022 to Present

  • Advocate for Moose charities, including Moose Heart and Moose Haven.
  • Organized events and fundraisers for festivities during the Holiday season and orchestrated collaboration among Moose members to set community outreach initiatives.

Founder, Christmas Angels in Polk, 12/2016 to 12/2021

  • Supported over 100 nursing home residents and families annually., Organized fundraisers, managed expenses, created community application forums, and coordinated gift delivery.
  • Promoted volunteerism through participation in community-wide events and contact with local media.
  • Performed outreach activities to garner donors and raise awareness of the program's mission.

Parent-Teacher Organization President, Griffin and Jesse Keen Elementary, 08/2003 to 06/2008

  • Organized fundraising efforts to support school programs and initiatives.
  • Fostered strong communication between parents, teachers, and school administration to set objectives and progress strategies with the executive board.
  • Collaborated with school staff and parents to identify and implement programs that enhance the educational experience.

Timeline

PIP Litigator

GEICO
10.2023 - Current

PIP Demand Adjuster

GEICO
12.2019 - 10.2023

PIP Claims Adjuster

GEICO
03.2019 - 12.2019

Customer Service Representative

GEICO
06.2017 - 03.2019

Para and Substitute Teacher

Kelly Services
08.2016 - 06.2017

Customer Service Representative

Amazon
08.2016 - 01.2017

Polk State College - Childhood Education

Lakeland, FL

General Education Development Diploma

Florida
Becky Primus