Becky Primus
Lakeland,FL
Summary
Professional PIP Litigator holding a Florida 6-20 All Lines License and boasting seven years in claims management. Specializing in PIP litigation and depositions, I excel at handling multiple priorities with exceptional organization and a positive attitude.
Overview
8
8
years of professional experience
Work History
PIP Litigator
GEICO
Lakeland
10.2023 - Current
- Preparing referrals to staff counsel to include any identified issues, claims position regarding settlement or defense of the lawsuit, and detailed direction and control for the next steps for defense counsel.
- Issuing payments for PIP demands and Civil Remedy Notices per the regional processes.
- Assisting defense counsel in the preparation of discovery responses and motions for summary judgment. Not limited to verification of interrogatories and executing affidavits.
- Attending depositions as a corporate representative, including mediations, arbitrations, and trials as required.
- Obtaining medical and injury, loss of earnings, and other expense information on the eligible parties in a lawsuit to elevate claims for No-Fault benefits.
- Analyzing complex sets of claim information, usually involving multiple sets of provider bills, and determining coverage under the policy contract and No-Fault laws.
- Communicating with applicants, providers, and attorneys for additional verification within the timelines outlined by regulations and laws.
PIP Demand Adjuster
GEICO
Lakeland
12.2019 - 10.2023
- Handled negotiations and resolutions of pre-suit PIP Demands
- Conducted claim follow-ups to ensure all necessary information remains assessed in settlements
- Crafted correspondence for the Demand Attorney, evaluating all complaints and defenses within response
letters. - Calculated and disbursed owed benefits to medical providers following the Florida PIP Statute 627.736,
including any applicable penalties, postage, and interest; ensuring prompt processing of claim payments and
adjustments; and resolving PIP pre-litigation demands. - Ensured claim files are properly documented.
- Maintained a high level of productivity while ensuring the accuracy and precision of responses.
PIP Claims Adjuster
GEICO
Lakeland
03.2019 - 12.2019
- Conducted thorough investigations of PIP claims, assessing medical coverage for all individuals injured
during vehicular accidents. - Obtained recorded statements and diligently processed applicable information from all involved parties to
determine eligibility for Medical Coverage. - Utilized Accurint and ISO to document findings within the claim file.
- Offered empathy and support to individuals going through challenging situations, while also effectively
explaining available coverage options - Identified pro-rata scenarios, surrogating when necessary.
- Scheduled Independent Medical Examinations (IMEs) and Examination Under Oath (EUOs)
Customer Service Representative
GEICO
Lakeland
06.2017 - 03.2019
- Handled high volumes of inbound calls, serving as the initial point of contact for customers involved in motor vehicle accidents
- Provided exemplary customer service while collecting pertinent information for claims processing
- Determined liability, advised on applicable coverage, and allocated claims to the appropriate handling
adjusters - Facilitated vehicle inspection appointments for policyholders through auto damage adjusters and furnished rental information as needed
Para and Substitute Teacher
Kelly Services
Lakeland
08.2016 - 06.2017
- Conducted parent-teacher conferences to discuss student progress and develop strategies for improvement
- Worked with disabled students, personalizing student learning and development of their interpersonal
communication skills. - Maintained accurate records of student attendance and behavior, and reported any issues to the teacher
Customer Service Representative
Amazon
Lakeland
08.2016 - 01.2017
- Answer customer requests through phone, chat and email regarding order and product questions, payment
matters, returns, and website guidance - Collaborated with cross-functional teams to resolve customer issues and complaints
- Developed customer service scripts that improved ability to handle customer inquiries
Education
General Education Development Diploma
Florida, USAChildhood Education -
Polk State College
Skills
- Claims Processing, Evaluation and Investigation
- Strong proficiency with Excel, outlook, Atlas, and WebEx
- Settlement Negotiations and Litigation Resolution
- Interdisciplinary Collaboration and Leadership
- Interpersonal Communication Skills and Excellent Customer Service Management
Leadership Experience
- Moose Member, Polk County, 01/2022, Present, Lakeland, Advocate for Moose charities, including Moose Heart and Moose Haven, Organized events and fundraisers for festivities during the Holiday season and orchestrated collaboration among Moose members to set community outreach initiatives
- Founder, Christmas Angels in Polk, 12/2016, 12/2021, Lakeland, Supported over 100 nursing home residents and families annually., Organized fundraisers, managed expenses, created community application forums, and coordinated gift delivery., Promoted volunteerism through participation in community-wide events and contact with local media., Performed outreach activities to garner donors and raise awareness of the program's mission.
- Parent-Teacher Organization President, Griffin Elementary and Jesse Keen Elementary, 08/2003, 06/2008, Lakeland, Organized fundraising efforts to support school programs and initiatives, Fostered strong communication between parents, teachers, and school administration to set objectives and progress strategies with the executive board, Collaborated with school staff and parents to identify and implement programs that enhance the educational experience.
Timeline
PIP Litigator
GEICO
10.2023 - Current
PIP Demand Adjuster
GEICO
12.2019 - 10.2023
PIP Claims Adjuster
GEICO
03.2019 - 12.2019
Customer Service Representative
GEICO
06.2017 - 03.2019
Para and Substitute Teacher
Kelly Services
08.2016 - 06.2017
Customer Service Representative
Amazon
08.2016 - 01.2017
General Education Development Diploma
Childhood Education -
Polk State College