Becky Regalado
Denver
Summary
Dynamic professional with a proven track record at Four Seasons Hotel & Private Residences, excelling in high-end client services and effective conflict resolution. Renowned for enhancing guest experiences through personalized recommendations and maintaining meticulous attention to detail. Adept at training teams and fostering collaboration, ensuring seamless project execution and exceptional customer satisfaction.
Overview
24
24
years of professional experience
Work History
Private Residence Concierge
Four Seasons Hotel And Residences
01.2019 - Current
- Assisted residents with special needs or requests, demonstrating empathy and understanding in every interaction.
- Scheduled and confirmed restaurant reservations for residents.
- Provided accurate information regarding local attractions, restaurants and activities.
- Worked closely with residents, some VIP, or celebrity, with high degree of respect for privacy.
- Created welcoming and comfortable environment for residents.
- Maintained accurate and up-to-date records of resident information.
- Maintained high level of professionalism and discretion when dealing with residents.
- Assisted in planning and executing special events, contributing to memorable residential experiences.
- Responded to resident inquiries and complaints, resolving issues to maintain high service standards.
- Maintained detailed records of resident preferences to personalize and elevate their living experience.
- Coordinated transportation arrangements for residents, leading to seamless travel experiences.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Maximized resident satisfaction by promptly addressing concerns and resolving issues.
- Addressed resident inquiries with timely and professional responses via phone, email and in-person interactions.
Engineering Project Manager
Four Seasons Hotel Denver
01.2016 - 01.2019
- Kept projects on schedule and within budget while serving as project leader.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Fostered a culture of collaboration among team members by initiating regular team-building activities and encouraging open communication, resulting in an increased sense of ownership over project outcomes.
- Established clear goals for the engineering team, aligning individual tasks with broader organizational objectives.
- Managed cross-functional teams to ensure efficient coordination and timely project completion.
- Oversaw guest room and public area projects for the Hotel's "Perfect Room" program.
- Enhanced engineering team collaboration through regular communication, resulting in improved project outcomes.
- Presented project information and status updates to the hotel outlets and hotel Manager and fielded concerns.
- Recruited, placed, and oversaw project staff for optimal project results.
Engineering Project Coordinator/Engineering Coordinator
Four Seasons Hotel Denver
09.2010 - 01.2016
- Supported staff recruitment, onboarding, and training processes to build a highly skilled workforce for successful project execution.
- Enhanced project efficiency by streamlining communication channels between the engineering team and hotel outlets.
- Spearheaded process improvements that led to increased productivity within the engineering department.
- Increased hotel guest satisfaction by maintaining high-quality guest rooms and public spaces through rigorous quality control measures.
- Developed comprehensive project documentation, maintaining meticulous records for future reference.
- Assisted in the selection of vendors, negotiating contracts for cost savings and efficient service delivery.
- Enhanced communication within the engineering team with clear documentation and regular meetings.
- Managed project budgets, ensuring resource allocation aligned with the companies goals and standards.
Campus Security Officer
Adams 12 5 Star Schools
12.2006 - 05.2009
- Notified police, fire department and emergency services of on-campus incidents.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Obtained CPR and First Aid certifications in preparation for on-campus emergencies.
- Assisted with fire, tornado, hazardous material and active-shooter on-campus drills.
- Collaborated with the counseling department to address mental health issues among students that may pose a risk to themselves or others on campus.
- Reduced crime rates on campus through proactive security measures, such as monitoring surveillance footage and implementing access control protocols.
- Supported event organizers by coordinating security efforts for large-scale gatherings, including crowd management and traffic control.
- Conducted thorough investigations into reported incidents, gathering evidence and collaborating with local law enforcement when necessary.
- Monitored CCTV cameras and alarm systems for security breaches.
Substitute Teacher
Adams 12 5 Star Schools
09.2001 - 12.2006
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Education
Arvada High School
Arvada, COSkills
- Proficient Problem Solving
- Exceptional Customer Service
- Strong Communication Skills
- Training and mentoring
- Hospitality Service Excellence
- Calm Under Pressure
- Customer Service Excellence
- Effective Conflict Resolution
- Vendor Communication
- Team Leadership
- Decision-making
- High-End Client Services
- Attention to detail
Timeline
Private Residence Concierge
Four Seasons Hotel And Residences
01.2019 - Current
Engineering Project Manager
Four Seasons Hotel Denver
01.2016 - 01.2019
Engineering Project Coordinator/Engineering Coordinator
Four Seasons Hotel Denver
09.2010 - 01.2016
Campus Security Officer
Adams 12 5 Star Schools
12.2006 - 05.2009
Substitute Teacher
Adams 12 5 Star Schools
09.2001 - 12.2006
Arvada High School
Similar Profiles
Allison JoinerAllison Joiner
Restaurant Manager at Four Seasons Hotel And ResidencesRestaurant Manager at Four Seasons Hotel And Residences
Deepam ShahDeepam Shah
Pastry Intern at Four Seasons Hotel And ResidencesPastry Intern at Four Seasons Hotel And Residences
Marni KajewskiMarni Kajewski
People and Culture Manager In Training at Four Seasons Resort And Residences WhistlerPeople and Culture Manager In Training at Four Seasons Resort And Residences Whistler