Summary
Overview
Work History
Education
Skills
Timeline
Generic

Becky Stewart

Delaware,OH

Summary

Dynamic professional with extensive experience as a Daycare Owner/Operator and Case Manager at Airbnb/HKT. Proven track record in conflict resolution and customer service, enhancing satisfaction through effective communication and problem-solving. Skilled in data entry and critical thinking, consistently improving operational efficiency and fostering strong client relationships.

Overview

10
10
years of professional experience

Work History

Home Daycare Owner/Operator

Myself
Delaware
01.2018 - 06.2025
  • Established daily schedules to ensure structured routines for children.
  • Developed engaging activities that promote social and cognitive skills.
  • Maintained a safe, clean environment compliant with health regulations.
  • Implemented communication strategies to keep parents informed and engaged.
  • Organized fun-filled events and activities for children that promoted learning in an engaging manner.
  • Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
  • Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.

Case Manager

Airbnb/HKT
08.2016 - 09.2018
  • Facilitated conflict resolution by mediating between guests and hosts to enhance customer satisfaction.
  • Developed case management strategies, streamlining communication between stakeholders and improving service delivery.
  • Analyzed guest feedback trends to identify areas for operational improvements and elevate user experiences.
  • Coordinated resources effectively, ensuring timely responses to customer inquiries and support requests.
  • Implemented process enhancements that reduced response times and increased resolution efficiency for guest issues.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

Sales Associate

American Commodore Tuxedo
Columbus`, OH
10.2015 - 09.2018
  • Cultivated strong customer relationships to enhance loyalty and repeat business.
  • Executed sales strategies to achieve daily and monthly targets consistently.
  • Provided product knowledge and support to customers, improving overall satisfaction.
  • Collaborated with team members to optimize store layout for increased visibility of promotions.
  • Trained new associates on sales techniques and customer service practices effectively.
  • Analyzed sales trends to identify opportunities for upselling and cross-selling products.
  • Resolved customer inquiries and complaints promptly, ensuring positive shopping experiences.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

No Degree - Business

Marion Technical College
Marion

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • De-escalation techniques
  • Technical support

Timeline

Home Daycare Owner/Operator

Myself
01.2018 - 06.2025

Case Manager

Airbnb/HKT
08.2016 - 09.2018

Sales Associate

American Commodore Tuxedo
10.2015 - 09.2018

No Degree - Business

Marion Technical College

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