Becky VanDenBerg
Sioux Falls,SD
Summary
Results-driven collections specialist with strong skills in credit risk assessment and financial analysis. Recognized for reducing outstanding receivables and improving operational efficiency through effective process streamlining.
Overview
23
23
years of professional experience
Work History
Credit Analyst/Collections
Sullivan Inc
Sioux Falls, SD
08.2022 - 12.2025
- Analyzed credit data and financial statements to assess risk and determine creditworthiness.
- Monitored and evaluated customer accounts to ensure compliance with credit policies.
- Review all credit references.
- Make outbound and take incoming calls regarding past due account.
- Run Credit card payments.
- Release orders to the warehouse to be shipped.
Customer Service/ Billing
Rude Transportation
Sioux Falls, SD
11.2021 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Locate Freight
- Set up Dispatch calls
- Bill freight charges
Collections/Customer Service Representative
First Financial Service Center
Sioux Falls, SD
08.2018 - 11.2021
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
Team Lead
Five Star Call Center
Sioux Falls, SD
10.2016 - 08.2018
- Led team to achieve operational goals through effective workflow management and resource allocation.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Implemented process improvements that streamlined operations and reduced cycle times.
- Coordinated cross-functional collaboration to ensure project alignment and timely delivery.
Home Preservation Collection Specialist
Wells Fargo
Sioux Falls, SD
03.2013 - 08.2016
- Managed collections processes to reduce outstanding debt and improve recovery rates.
- Analyzed customer accounts to identify patterns and tailor collection strategies effectively.
- Collaborated with cross-functional teams to resolve account discrepancies and enhance client relationships.
Collection/Disaster Recovery Specialist
First Financial Bank USA
Sioux Falls, SD
02.2003 - 03.2014
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used skip tracing and other techniques to locate debtors.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Negotiated settlements on outstanding accounts, resulting in increased recovered funds without resorting to litigation or additional costs.
Education
High School Diploma -
Strive High
Dell Rapids, SDSkills
- Risk assessment
- Credit analysis
- Financial statement analysis
- Credit risk
- Credit decisions
- Verbal and written communication
- Credit reporting
- Oral and written communications
- Information verification
- Goal oriented
- High risk account reviews
- Credit programs
- Term negotiation
- Credit risk assessment
Timeline
Credit Analyst/Collections
Sullivan Inc
08.2022 - 12.2025
Customer Service/ Billing
Rude Transportation
11.2021 - 08.2022
Collections/Customer Service Representative
First Financial Service Center
08.2018 - 11.2021
Team Lead
Five Star Call Center
10.2016 - 08.2018
Home Preservation Collection Specialist
Wells Fargo
03.2013 - 08.2016
Collection/Disaster Recovery Specialist
First Financial Bank USA
02.2003 - 03.2014
High School Diploma -
Strive High