Becky Weller
Strasburg,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Forklift Operator
Austin Industries
02.2023 - 08.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Data Entry Clerk
Hugo
01.2022 - 02.2023
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Followed established procedures to enter and process data correctly.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Head Bartender
My Place
12.2015 - 02.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Billing Analyst
CCB Credit Services Inc.
05.2012 - 08.2015
- Maintained strict confidentiality with all personal data as per company guidelines.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
- Trained new team members on internal billing procedures, fostering a collaborative work environment for continuous improvement.
- Analyzed payment information and applied changes correct customer accounts.
Property Manager
P.P.M Property Management
08.2004 - 11.2012
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL03-2019
Skills
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Computer Proficiency
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Forklift Operator
Austin Industries
02.2023 - 08.2024
Data Entry Clerk
Hugo
01.2022 - 02.2023
Head Bartender
My Place
12.2015 - 02.2022
Billing Analyst
CCB Credit Services Inc.
05.2012 - 08.2015
Property Manager
P.P.M Property Management
08.2004 - 11.2012
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
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